At Western Mass Collision, we pride ourselves on being a family-owned and operated auto body shop in West Springfield, MA, dedicated to providing exceptional customer service, top-notch quality auto body repair, and quick turn-around times. With over 20 years of experience, we've established ourselves as a trusted and reliable choice for all your auto body repair and insurance collision repair needs.
Our Story
Led by owner/operator Andre' Marcoux, who has 24 years of experience in the auto body repair and collision repair industry, Western Mass Collision is committed to staying up-to-date with the latest industry standards and technology. Andre' is I-CAR Certified, a member of MABA, Massachusetts Auto Body Association, and completes 150 hours of collision management training each year. He is also a licensed appraiser.
Our Team
Our dedicated staff includes:
- 3 Master Collision Technicians with a combined 40 years of experience
- An Automotive Detailer with 24 years of experience
- An Automotive Refinish Technician with 30 years of experience
- Office Manager, Nancy, with over 25 years of experience, who handles all aspects of customer service and is your point of contact with the insurance company.
Our State-of-the-Art Facility
Our 8,500 Sq Ft collision repair facility is equipped with:
- 2 Downdraft Spray Booths with Baking Ovens
- 2 Frame Machines - Chief Automotive EZLiners
- Genesis Electronic Laser Measuring System
- Full Warranty on Repairs & Refinish
- Acceptance of Visa and MasterCard
Our Services
We offer a range of services to cater to your vehicle's needs:
- Auto Body Repair - metal, aluminum, and plastic
- Insurance Work for Collisions & Other Accidents - preferred list with many major insurance companies and a Liberty Mutual Superior Service Repair Center
- Collision Repair - State-of-the-Art Collision Repair Center
- Painting & Paint Touch-ups - downdraft spray booth with baking ovens
- Detailing - hand wash exterior, steam clean engine compartment, 2 stage buffing, hand wax exterior, wash & clean tires, shampoo carpets, vacuum & clean interior
- Frame Repair - 2 Chief Automotive EZLiners, Genesis Electric Laser Measuring System
- Panel Replacement - one process done by resistance welder
- 3M Headlight Lens Restoration System - improving nighttime visibility, clarity, and appearance of your headlight lenses.
For Our Customers
As a preferred list with many major insurance companies and a Liberty Mutual Superior Service Repair Center, we provide:
- Onsite licensed appraiser
- Help with insurance paperwork
- Assistance with car rental
- Assistance with towing needs
- Clean and comfortable waiting area
- Referral source for all car needs
- Acceptance of Visa and MasterCard
We recommend the following car rental companies:
- Infinity Auto Rental - 52 Baldwin Street, West Springfield MA - (413) 746-8885
- Hertz - 1238 Riverdale Street, West Springfield MA - (413) 732-0715
Contact Us
For more information, please visit our website or contact us at:
Western Mass Collision
62 Baldwin Street
West Springfield, MA 01089-3706
Phone: (413) 733-7134
Fax: (413) 732-7610
Email: Andre@WesternMassCollision.com
Hours of Operation: Mon - Fri 8:30 a.m. - 5:00 p.m.

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