Business Details
21 Years
experience
Expert Auto Repair Services in West Springfield, MA
Precision Auto Repair has been a trusted name in automotive service and repair since 2005, serving West Springfield, MA and surrounding areas. Our ASE-certified technicians combine decades of experience with advanced diagnostic tools to deliver precise, reliable solutions for Chevrolet, Chrysler, Dodge, Jeep, and fleet vehicles. We prioritize safety and customer satisfaction, offering personalized attention that dealerships and quick-service shops cannot match. Our commitment to excellence has earned us 81 local and national awards, including being voted 'Best Auto Repair Shop in West Springfield' for 10 consecutive years. We stand behind our work with a 3-year/36,000-mile nationwide warranty and 12 months of complimentary roadside assistance.By adhering to rigorous industry standards and maintaining transparency in all communications, we ensure every client receives exceptional value and peace of mind. Our team's expertise extends beyond repairs to include preventive maintenance that exceeds manufacturer recommendations, helping vehicles perform optimally for years. With over 3,500 vehicles serviced annually and a 98.1% customer satisfaction rating, we remain dedicated to advancing our technical skills and community partnerships to better serve drivers in the Springfield region.
Services
Chevrolet Repair
Chrysler Repair
Dodge Repair
Jeep Repair
Scheduled Maintenance
Diagnostic Services
Engine Repairs
Brake Services
Fleet Maintenance
Warranty Repairs
Details
- Year established: 2005
Highlights and features
- 20 years of specialized automotive repair experience since 2005
- ASE-certified technicians with rigorous industry training
- Personalized service prioritizing vehicle safety and longevity
- 3-year/36,000-mile nationwide warranty on most repairs
- 20% cost savings compared to dealership pricing
Associations and certifications
- ASE
What people say
Expert technicians
Personalized attention
Great savings
Reliable service
Excellent customer service
Services
Chevrolet Repair
Our ASE-certified technicians specialize in Chevrolet diagnostics and repairs, using advanced tools to address engine, transmission, and electrical system issues. We maintain detailed service histories to optimize vehicle longevity and performance. Our expertise ensures timely, cost-effective solutions that meet manufacturer standards while preserving factory warranties.
Chrysler Repair
Precision Auto Repair provides comprehensive Chrysler maintenance and repair services, including brake systems, suspension, and computer diagnostics. Our team's deep understanding of Chrysler-specific technologies ensures accurate troubleshooting and repairs that enhance reliability and safety for both older and newer models.
Dodge Repair
From routine maintenance to complex engine overhauls, our Dodge repair services focus on preserving vehicle performance and resale value. We use factory-grade equipment to service all Dodge models, emphasizing preventive care that exceeds manufacturer-recommended intervals for optimal reliability.
Jeep Repair
Our Jeep specialists handle both on-road and off-road vehicle maintenance, including 4x4 systems, transmission services, and rugged component repairs. We create detailed service records to track wear patterns and proactively address issues specific to Jeep's unique engineering requirements.
Scheduled Maintenance
We perform manufacturer-compliant scheduled maintenance while recommending enhanced service intervals based on actual vehicle wear. This approach prevents breakdowns, extends vehicle lifespan, and maintains warranty validity through documented service records and quality replacement parts.
People
James Stephenson
Founder
With 30 years of automotive experience, James founded Precision Auto Repair in 2005. A Master Technician since 2003, he leads the shop's award-winning team while maintaining active involvement in community and industry organizations.
Matt Rivest
President
As President since 2023, Matt brings 10 years of automotive management experience. His leadership focuses on operational excellence and customer satisfaction, balancing strategic growth with the shop's core values of honesty and quality.
Ricardo
CTO and Shop Foreman
A 20-year automotive veteran, Ricardo became Partner in 2023. His technical expertise in complex repairs like engine rebuilds ensures precision execution. A Dominican Republic native, he became a U.S. citizen in 2019.
Steve
Master Technician
With 30 years of experience, Steve specializes in intricate diagnostics and high-precision repairs. His meticulous quality control ensures every vehicle meets the shop's exacting standards before returning to the road.
Alex
Automotive Technician
A locally raised technician with nearly a decade of experience, Alex excels in all repair areas. His approachable demeanor and technical proficiency make him a valued team member and customer favorite.
Questions
What services does Precision Auto Repair offer?
We provide complete automotive repair and maintenance for Chevrolet, Chrysler, Dodge, and Jeep vehicles, including diagnostics, engine work, brake services, and scheduled maintenance.
Do you honor manufacturer warranties?
Yes. Our repairs meet dealership standards while saving 20% compared to dealerships, thanks to the Magnuson-Moss Warranty Act. We document all work to maintain warranty validity.
How can I schedule an appointment?
Call us directly or use our online scheduling system. We offer convenient booking options and prioritize timely service for all appointments.
What warranties do you provide?
Most repairs include a 3-year/36,000-mile nationwide warranty. We also provide 12 months of complimentary roadside assistance with qualifying repairs.
Are your technicians certified?
All technicians are ASE-certified with combined decades of experience. Our team includes Master Technicians specializing in complex automotive systems and diagnostics.
