Your Car is in Good Hands
A Family Tradition of Excellence in Auto Body Repair
Boots Auto Body has proudly served the Lexington community for over 40 years, specializing in comprehensive collision repair and restoration services. As a family-owned and operated business, we understand the importance of reliable transportation and the emotional investment you have in your vehicle.
Our Passion for Precision and Customer Care
Our team of certified technicians are highly skilled and experienced in all aspects of auto body repair. They utilize the latest industry technology and tools to ensure precise repairs that restore your vehicle to its pre-accident condition. We prioritize efficient service without compromising quality, ensuring that your car is returned to you quickly and safely.
Honest Assessments and Transparent Communication
We believe in open and honest communication throughout the repair process. Our dedicated customer service representatives will walk you through every step, providing clear and concise updates. We believe in providing accurate estimates and sticking to them, without any hidden fees or surprises.
Wide Range of Services
Regardless of the make or model of your vehicle, our technicians can handle all your auto body needs, including:
- Structural repairs: Frame damage, bumper repairs, unibody repairs, and more.
- Body repairs: Paintless dent removal, scratch and chip repair, body panel replacement, and more.
- Cosmetic restoration: Headlight restoration, bumper cover repair, glass replacement, and paint restoration.
Tailored Solutions for Each Customer
We recognize that every customer has unique needs and concerns. Our team takes the time to understand your situation and develop a personalized repair plan that meets your specific requirements. We'll work with you every step of the way to ensure your complete satisfaction.
Celebrating 40 Years of Trust and Excellence
Our commitment to quality and customer satisfaction has earned us an A+ rating from the Better Business Bureau. We are proud to celebrate 40 years of serving the Lexington community and look forward to continuing to provide exceptional auto body repair services for many years to come.
Outstanding Service and Quality Work
The majority of reviews praise Boots Auto Body for their exceptional service, quality work, and commitment to customer satisfaction. Reviewers commend the team for their professionalism, friendly demeanor, and attention to detail. Many customers have reported being satisfied with the final cost of the repair, which was often lower than the initial estimate.
Communication and Organization
Reviews also highlight the importance of good communication and organization in the repair process. The team at Boots Auto Body is praised for keeping customers informed about the status of their vehicle, providing regular updates, and addressing any concerns promptly.
Exceptional Workmanship
Reviewers consistently praise the quality of the work done by the team, with many commenting on the attention to detail and the emphasis on making repairs look as good as new. Some customers have even mentioned that their vehicles looked better after the repair than before the accident.
Disappointment and Frustration
However, two reviewers express disappointment and frustration with their experiences at Boots Auto Body. One reviewer, Greg Spaulding, recounts a series of miscommunications and delays, ultimately resulting in his appointment being missed. The other reviewer, Kelley Harris, praises the customer service but mentions that the repair took longer than expected.
