Our Story
At Import Auto Specialists, our journey began with a passion for fixing things and helping people. Our owner, Daniel, grew up spending time with his grandfather, "Pop, " in his welding shop, learning valuable lessons about people, work, and life. His experiences with his neighbors, Pat and George, solidified his love for fixing vehicles. After college, Daniel worked at an import repair shop for three and a half years before starting Import Auto Specialists in 2010. Our initial success was due in part to Daniel's mother, Marian, who assisted with running the office daily for eight years before retiring. Throughout the years, we have been blessed to have had the help of Daniel's family, friends, and amazing co-workers, who have all contributed to our growth.
Our Mission
At Import Auto Specialists, our mission is to provide exceptional, 5-star service to our customers. We strive to earn the trust of our customers by treating them like family. Our team of ASE-certified professionals is dedicated to providing high-quality repairs at prices that are way lower than at the dealer. We believe in being honest, prompt, and transparent in all our interactions. Our goal is to make our customers feel valued, respected, and empowered to make informed decisions about their vehicle's maintenance and repair.
Our Services
At Import Auto Specialists, we understand the importance of keeping your vehicle running smoothly and efficiently. That's why we offer a comprehensive range of services, including:
- Oil services and preventative maintenance
- Repair and maintenance of brake systems, tires, and suspension
- Advanced computer diagnostics and engine repairs
- Transmission and drivetrain repair
- Electrical system repairs and maintenance
- A/C and heat repair
- Battery and starter repair
- Steering and suspension repair
- Wheel alignment and balancing
Our state-of-the-art facility is equipped to handle all your vehicle's needs. Our expert technicians are trained to diagnose and repair a wide range of issues, from routine maintenance to complex repairs.
Our Philosophy
At Import Auto Specialists, we believe in treating our customers like family. We understand that owning a vehicle can be a significant investment, and we're committed to helping you protect that investment. Our goal is to provide exceptional service, education, and guidance to help you make informed decisions about your vehicle's maintenance and repair.
Our History
Our story began when our owner, Daniel, started Import Auto Specialists in 2010. With a passion for fixing things and helping people, Daniel built the business on the principles of honesty, integrity, and excellence. Over the years, we've been blessed to have had the help of Daniel's family, friends, and amazing co-workers, who have all contributed to our growth.
Our Team
Our team of ASE-certified professionals is dedicated to providing exceptional service and ensuring that your vehicle is running smoothly and efficiently. Our expert technicians have extensive training and experience in repairing and maintaining a wide range of vehicles, including European and Asian imports. From routine maintenance to complex repairs, we're here to help you with all your vehicle's needs.
Who We Support
At Import Auto Specialists, we're committed to giving back to our community. We support and donate to various organizations, including Assurance For Life - Lexington, which offers free health clinic services to those in need.
Exceptional Customer Service and Quality Workmanship
The reviews for Import Auto Specialists are overwhelmingly positive, with every reviewer giving the store a 5-star rating. The reviewers praise the exceptional customer service, quality workmanship, and honesty of the staff, particularly Daniel, Heidi, and Mike. They highlight the attention to detail, professionalism, and willingness to listen to customers' concerns.
State-of-the-Art Facilities and Equipment
The reviewers mention the modern facilities and equipment used by Import Auto Specialists, which allows them to diagnose and repair complex issues efficiently.
Competitive Prices
Several reviewers appreciate the competitive pricing offered by the store, with some mentioning that it is significantly lower than what they would expect to pay at a dealership.
Responsive and Helpful Staff
The reviewers praise the responsive and helpful staff, who take the time to explain the issues with their vehicles and provide clear estimates and updates on the repair status.
One Negative Review
However, one reviewer, Samantha, had a poor experience with the store, citing lack of professionalism and incomplete workmanship.
