TRUSTED, CONVENIENT, SIMPLE
At L&M Automotive Service Center, we pride ourselves on being a trusted, convenient, and simple solution for all your auto repair needs in Lake Forest, CA. With over 29 years of experience and a reputation built on honesty, reliability, and exceptional customer service, we have earned the loyalty of our customers and a 5-star rating.
Our Story
Family-owned and operated since 1992, we have been dedicated to providing dependable and trustworthy services to our community. Our team of ASE-certified mechanics and technicians are trained to handle a wide range of services, from routine oil changes and smog checks to complex engine overhauls and transmission repairs. We understand the importance of finding an auto repair shop you can rely on, which is why we strive to earn your trust and loyalty with every visit.
Our Services
As a full-service auto repair shop, we offer a comprehensive range of services, including:
- Oil changes and oil filter service
- Suspension and brake repairs
- Engine diagnostics and repairs
- Transmission service and repairs
- Air conditioning service
- Driveline service and repairs
- Electric service and repairs
- Tire shop services
- Smog checks and inspections
- Timing belt replacements
- Ozone treatment
- Pick-up and drop-off services
- Loaner cars available upon request
Our Commitment
At L&M Automotive Service Center, we are committed to providing exceptional customer service, honest and reliable repairs, and convenient solutions to make car care simple. We stand behind our work with a 2-year, unlimited mile nationwide warranty on most repairs. Our goal is to build long-term relationships with our customers, and we strive to exceed your expectations with every visit.
Our Promise
We promise to always provide honest and transparent estimates, to communicate clearly and effectively, and to treat your vehicle as if it were our own. We are dedicated to being your one-stop shop for all your auto repair needs, and we look forward to serving you.
Service Quality and Communication
Some customers have had poor experiences with L&M Automotive, citing issues with communication and service quality. Brian, a mechanic, was described as arrogant and unwilling to listen to customer concerns. In one instance, he forgot who the customer was in the middle of a conversation.
On the other hand, some customers have had excellent experiences with L&M Automotive. Haili, a representative, was described as courteous, thorough, and efficient. Charlie was praised for being professional and easy to work with. Several customers appreciated the personalized attention and clear explanations provided by the service staff.
Price and Transparency
Some customers have expressed disappointment with the prices charged by L&M Automotive. One customer felt that the estimate for a simple diagnostic check was too high (600 dollars) and later received a smaller bill from a competitor. Another customer felt that the shop was trying to "bend" them over for repairs.
Employee Conduct
The treatment of employees has also been a concern. One customer reported that their vehicle was not properly secured at night, resulting in damage. Another customer's vehicle was left with the windows and sunroof open overnight.
Conclusion
While some customers have had positive experiences with L&M Automotive, others have reported issues with communication, pricing, and employee conduct. It is essential for the shop to address these concerns to maintain customer satisfaction.
