We guarantee all of our work and treat each customer like family.
Thomsons Auto Repair, Inc. has been proudly serving the Grand Rapids community for over 18 years, providing comprehensive and honest automotive repairs and maintenance services. Founded in 2004 by Tom Thomson, our team of ASE Certified technicians has earned a reputation for trustworthiness, expertise, and personalized customer service.
Our Mission
Our mission is to provide honest and reliable automotive care, using quality parts and workmanship to ensure your safety and satisfaction. We value transparency and communication, and we'll clearly explain any issues with your vehicle and provide options before proceeding with repairs.
Our Services
Thomsons Auto Repair offers a vast array of services to meet all your automotive needs, including:
General Maintenance
- Oil changes & lubrication
- Tire & alignment services
- Computer diagnostics & tune-ups
- Battery charging system testing & repair
- Engine & transmission repair & maintenance
Preventative Care
- Brake services & inspection
- Air conditioning repair & maintenance
- Steering & suspension repair & replacement
Comprehensive Repairs
- Engine diagnostics & repair
- Transmission services & repairs
- Electrical system troubleshooting & repair
- Body & paint repairs (coming soon)
Our Commitment
We are dedicated to:
- Honesty: We will never recommend unnecessary repairs or services.
- Integrity: We uphold industry standards and use only quality parts.
- Customer service: Your satisfaction is our top priority.
- Expertise: Our technicians are highly trained and experienced.
Experience the Thomsons Difference
When you choose Thomsons Auto Repair, you get:
- Free engine scan with every visit
- Free tire air during business hours
- Free battery charging system test
- Shuttle service within 6 miles of our shop
- A team you can trust and rely on for all your automotive needs
Positive Reviews
- Multiple reviewers praised the honesty and transparency of the mechanics at Thomson's Auto Repair.
- Several reviewers appreciated the reasonable pricing and quick turnaround time for repairs.
- The staff was commended for being kind, polite, and helpful in explaining the needed repairs.
- Some reviewers mentioned that the mechanics went above and beyond to help, such as fixing a fuel door issue for free.
Negative Reviews
- One reviewer had a poor experience with the staff, describing them as "creepy".
- Another reviewer had a negative experience with the quality of the repairs, stating that their car was still shaking after the repairs were done.
- One reviewer felt that their service was rushed and not quality controlled.
Common Themes
- Honesty and transparency were common themes among the positive reviews.
- Reasonable pricing and quick turnaround time were also mentioned multiple times.
- The negative reviews were largely centered around poor service quality and distrust of the staff.
