Spaanstra Bros. Automotive is a reputable auto repair shop that has been serving the Grand Rapids area since 1945. For over 70 years, we have been providing high-quality auto repair and maintenance services to our valued customers. Our company has a rich history of fair business practices, and we continue to uphold the original family tradition by conducting business with the highest integrity and honesty in auto repair.
Our Mission and Values
At Spaanstra Bros. Automotive, our mission is to serve our customers well by providing an honest assessment of their personal needs as well as their auto repair needs. We take our motto of "autocare with integrity" seriously, and our customers can rely on us to be honest, truthful, and upright about issues with their automobiles, trucks, or vans. We make an accurate assessment of every vehicle that is brought to us for repair - and we charge accordingly. We never suggest services you don't need, and we don't take advantage of your dilemma.
Our values include integrity, passion, accountability, quality, leadership, and humility. We value integrity or honesty in everything from repair estimates to hours on the job. We value passion and hire people with an intense desire to please our customers. We value accountability and taking responsibility for the highest quality service. We value quality by delivering your vehicle with the best possible results. We value humility and realize that we always have more to learn about auto repair. We value leadership and always learn new auto models and new repair techniques.
Our Services
At Spaanstra Bros. Automotive, we provide a wide range of auto repair services, including air conditioning, battery, brake repair, and auto maintenance services. We offer oil changes and a recommended auto repair service guide to help our customers avoid costly auto repairs. We work on both domestic and foreign vehicles, including automatic and manual transmissions, new and used vehicles.
Our team is well-trained, certified, and dedicated to gaining your trust in our workmanship. We make you feel welcome, listen to your concerns carefully, and answer any questions you may have. We value our customers and respond to their needs and wants, while repairing their vehicles. We understand that having a car, truck, or a van repaired can be a major inconvenience, so we do everything we can to give you a correct diagnosis, accurate quote, and quick turn-around time. We encourage you to bring your vehicle back to us if you are not entirely satisfied.
Quality assurance is our top priority, and we continuously progress toward improving our work by training our mechanics in the latest technology, along with providing our staff with good customer service guidelines. We keep our certifications current, including our Automotive Service Excellence and NAPA Autocare certifications. You can count on us to know what your vehicle needs and how to repair it properly to be in tip-top shape.
Our Vision
Our vision is for Spaanstra Brothers Automotive to be everyone's Number One choice for honest and accountable auto repair services. When you think auto repair, we want you to think Spaanstra's. Our keywords and phrases include honest, trustworthy, technically skilled, well-trained, superior performance, precision diagnostics, and excellence in auto repair service.
Thank you for considering Spaanstra Bros. Automotive for your auto repair needs. We look forward to serving you and your vehicle.
Trust and Integrity
The review by Bruce Towne highlights the trustworthy and dependable nature of the repair shop's staff, citing their kindness and integrity.
Mistakes and Defensive Behavior
Courtney Upchurch's review describes a frustrating experience where the shop failed to notice a belt problem during engine work, leading to further engine damage. When questioned, the staff became defensive, and the reviewer felt dismissed and unapologetic treatment.
Differential Treatment and Hidden Fees
Audrey Jordan's review highlights a disparity in treatment between her and her partner, with the mechanic being more forthcoming with information to her partner, who is knowledgeable about cars. She also felt taken advantage of when offered a low scrap value for her car.
Overcharging and Lack of Transparency
James Leinen's review expresses disappointment with the shop's pricing, citing an $85 diagnostic fee, which is typically free at other auto parts stores.
Poor Service and Profiling
Sam H.'s review recounts a negative experience where the shop failed to replace his car battery, instead giving it a partial charge, and charging him $400. He also expresses discomfort with the shop's political and ideological leanings.
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