Business Details
50+ Years
experience
Your Trusted Auto Repair Partner in Webster, NY
Turner Auto Care in Webster, NY has been the region's trusted choice for automotive service, maintenance, and repair since 1968. Our ASE-certified technicians provide expert care for all makes and models, combining technical expertise with a commitment to customer education and transparency. We prioritize long-term vehicle health through our 45-point courtesy inspection, helping clients prioritize immediate needs versus future maintenance.As a family-owned business since 2011, we maintain strong community ties through memberships in ATI, NAPA, AAA, and the local Chamber of Commerce. Our team's combined decades of automotive experience ensure every customer receives honest assessments, detailed explanations, and personalized service that extends beyond standard repairs to include comprehensive vehicle health consultations.
Services
Oil Change
Brake Repair
Transmission Repair
Engine Diagnostics
Tire Services
Check Engine Light
Steering Suspension
Electrical Repair
Exhaust System
Tune-up
Details
- Year established: 1968
Highlights and features
- 50+ years serving the Rochester automotive community with proven expertise
- ASE-certified technicians maintaining industry-leading technical standards
- Transparent pricing with no unnecessary upselling or hidden costs
- 45-point courtesy inspection identifying both immediate and future needs
- Family-owned operation prioritizing personal relationships over transactional service
Associations and certifications
- ASE
What people say
Great service
Honest people
Exceeded expectations
Transparent pricing
Professional performance
Services
Oil Change
Regular oil changes maintain engine longevity by removing contaminants and ensuring proper lubrication. Our technicians use premium products while following manufacturer recommendations for intervals. We explain oil viscosity options and provide visual inspections of related components during each service.
Brake Repair
Comprehensive brake inspections include pad thickness measurements, rotor condition assessments, and fluid level checks. We address wear patterns caused by regional weather conditions while explaining replacement timelines and safety implications for continued vehicle operation.
Transmission Repair
Specialized diagnostics identify transmission issues through fluid analysis and computer diagnostics. Our technicians handle both minor adjustments and major overhauls while explaining service requirements and expected outcomes for different vehicle types.
Computer Diagnostics
Advanced diagnostic tools interpret check engine light codes while identifying underlying mechanical and electronic issues. We provide detailed explanations of fault codes and recommended corrective actions using visual documentation when applicable.
Tire Services
Tire inspections cover tread depth, wear patterns, and pressure requirements. We offer rotation services, replacement recommendations, and alignment checks while explaining seasonal considerations for optimal tire performance.
People
Scott Bartlett
Owner
Co-owner with 25 years automotive industry experience. Prioritized family values when transitioning from dealership work to independent ownership in 2011. Focuses on customer relationships and shop operations.
Vicki Bartlett
Owner
Co-owner bringing corporate leadership experience to daily operations. Joined in 2016 after career transition. Specializes in customer communication and vehicle maintenance education while managing service scheduling.
Devon VanBibber
Lead Service Technician
ASE-certified technician with 12 years experience. Handles complex diagnostics and shop management. Graduated from automotive program and maintains technical expertise through ongoing training while leading service team operations.
Tristin Hagan
Service Technician
Three-year automotive professional specializing in preventive maintenance and engine diagnostics. Appreciates mechanical puzzles and attention to detail while providing standard repair services for diverse vehicle types.
Cam Jones
Service Technician
Recent Alfred State graduate with practical experience from Yellowstone National Park service station. Focuses on foundational automotive skills including towing operations while developing expertise in comprehensive repair techniques.
Questions
What services does Turner Auto Care offer?
We provide complete automotive services including oil changes, brake repairs, transmission work, computer diagnostics, tire services, and all preventive maintenance. Our ASE-certified technicians handle both routine maintenance and complex repairs for all vehicle makes and models.
How do I schedule an appointment?
Schedule through our website, phone call, or by texting our service team. We offer same-day appointments when available and provide confirmation details including estimated service duration.
Do you service all vehicle types?
Yes, our ASE-certified technicians work on all makes and models including domestic, import, and specialty vehicles. We maintain updated diagnostic equipment to service modern automotive technology across different vehicle platforms.
What makes your brake inspection different?
Our brake inspections include test drives, visual checks of all components, and digital documentation. We explain wear patterns related to local driving conditions and provide pictures of brake pad/rotor condition with each courtesy inspection.
How do you handle unexpected repair needs?
We document all findings through our 45-point inspection and provide detailed explanations before any work. Technicians contact customers directly to discuss options, prioritize needs, and explain cost implications for recommended repairs.
What payment methods do you accept?
We accept major credit cards, cash, and checks. Payment terms are discussed upfront with written estimates provided before service begins. Financing options available for major repairs with approved credit.
