Trust Us For All Your Auto Repair Needs
Pat's Automotive is a third-generation family-owned auto repair shop that has been serving the East Rochester, NY community for over 60 years. Our shop was originally opened by Pat Petti, and today, it is operated by his grandson, Scott Petti II. At Pat's Automotive, we pride ourselves on providing top-notch, classic automotive repairs and services, combined with the latest digital technology. Our team of experienced mechanics has decades of collective knowledge and is dedicated to delivering exceptional customer service.
Our Heritage
Pat's Automotive has a rich history in the East Rochester community, dating back to 1951. Our founder, Pat Petti, had a passion for repairing cars and providing exceptional customer service. Today, we continue to build on this legacy by combining classic automotive repairs with modern technology. We take pride in being a trusted and reliable destination for car owners in East Rochester and surrounding areas.
Our Services
At Pat's Automotive, we offer a wide range of services to meet all your car maintenance and repair needs. Our services include:
- A/C Services
- Steering & Suspension
- Brake Services
- Wheel Alignment
- Engine Services
- Transmission Services
- Oil Change
- Inspections & Diagnostics
What Sets Us Apart
At Pat's Automotive, we pride ourselves on our commitment to customer satisfaction. We understand that every car is unique, and that's why we take the time to listen to your needs and provide personalized service. Our team is dedicated to providing honest, upfront pricing and expert diagnostician techniques to ensure your vehicle is repaired correctly the first time.
Our Community Involvement
We are committed to giving back to our community and have been recognized for our efforts. We have received the Community Recognition Award from the Mayor of East Rochester, acknowledging our dedication to serving our community. We believe in building strong relationships with our customers and neighbors, and we strive to make Pat's Automotive a trusted destination for car owners in East Rochester.
Our Commitment to Accessibility
At Pat's Automotive, we are dedicated to ensuring effective communication and digital accessibility to all users. We continually improve the user experience for everyone and apply relevant accessibility standards to achieve these goals. We welcome your feedback and encourage you to contact us if you have any issues accessing any area of our website.
Excellent Customer Service
The reviewers praised the customer service at Pat's Radiator and Automotive, describing it as friendly, accommodating, and welcoming. They appreciated the detailed explanations of the diagnostics and repairs, as well as the provision of itemized lists and photos of the issues with their vehicles.
Efficient and Timely Repairs
Many reviewers mentioned that the repairs were completed promptly, often within a short timeframe. They appreciated the convenience of the lock box and payment plan options, which made it easy to pick up their vehicles and settle the payment.
Trust and Transparency
Reviewers valued the transparency of the process, including the use of photos and itemized lists to explain the repairs. They also appreciated the trustworthiness of the staff, who were willing to work with them to find solutions and provide fair prices.
Minor Issues with Repairs
One reviewer experienced some issues with the repairs, including a part being replaced with a similar one that didn't work as well as the original. They had to push back on pricing and had to return the vehicle for further repairs. However, the owner responded promptly and offered to replace the part at a lower cost.
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