Doing the right thing for the customer
At C&C on the Rock, we take pride in providing top-notch auto sales and repair services to our clients in Rockwall, TX. With years of experience under our belt, we have built a reputation for being honest, reliable, and trustworthy. Our team of skilled technicians and sales professionals are committed to delivering exceptional customer service, ensuring that you have a memorable experience with us.
Our Services
Our auto sales division offers a wide range of pre-owned vehicles that undergo a rigorous inspection process to ensure they meet our high standards. We understand that every individual has unique needs, which is why we maintain a diverse inventory that changes daily. If you don't find what you're looking for, our team will work tirelessly to locate the perfect vehicle for you, saving you time and money in the process.
In addition to our auto sales, our repair shop is equipped to handle all your servicing needs. From routine maintenance to complex repairs, our expert technicians have the expertise to diagnose and fix any issue with your vehicle. We specialize in Volvo, BMW, Toyota, and other makes, and our prices are competitive without compromising on quality.
What Sets Us Apart
What sets us apart from other dealerships and repair shops is our commitment to honesty and transparency. We believe in building long-term relationships with our clients, which is why we prioritize open communication, fair pricing, and exceptional service. Our goal is to make you feel confident and comfortable with your purchase or repair, knowing that you've made the right decision.
Our Story
At C&C on the Rock, we're more than just a business - we're a family-owned and operated establishment that has been serving the Rockwall community for years. Our team is dedicated to providing personalized attention to each client, listening to their needs, and delivering solutions that meet their unique requirements. We're proud of our 5-star sales and service reviews, and we look forward to serving you.
Overview of Customer Reviews
The reviews for C & C Auto Repair Shop are mixed, with some customers having positive experiences while others have had negative encounters.
Quality of Work and Customer Service
The majority of customers have praised the quality of work and customer service at C & C Auto Repair. Many customers have commented on the prompt and professional service, with some noting that the repair shop has saved them money and time compared to dealerships. The same customers have also praised the honesty and integrity of the owners and staff, stating that they would not hesitate to recommend the shop to others. An example of this is seen in the review from Dominic Estrada, who praised the shop for being the "best auto shop in the DFW area" and stating that they have the most trustworthy and reliable mechanics around.
Disputes and Concerns
On the other hand, there are some customers who have had issues with the repair shop. One customer, Mack Aroni, has complained about being given multiple excuses for not having his car ready and experiencing delays in the repair process. Another customer, Mike Trowbridge, has claimed that he felt "scammed" after being charged for a new battery that he did not need, and that the mechanic seemed "slurring and sounded drunk". This customer has also stated that the repair shop did not offer to jump-start his car, which has led to him not trusting the shop again.
Convenience and Pricing
Some customers have praised the convenience of the repair shop, with one customer, Tony Boyd, noting that he received a ride home after dropping off his car for repairs. Another customer, Jeff Tyree, has stated that Larry's prices are "cheap for quality work". However, one customer, Amber Butcher, has mentioned that the shop took the time to diagnose her car and encouraged her to check if a warranty covered the repair, which she appreciated.
