Your Ultimate Car Buying Experience Starts Here!
At Broadway Gas & Automotive Car Care Center, we pride ourselves on being the go-to auto repair shop in Cambridge, MA since 1993. Our team of expert technicians and mechanics have over 100 years of combined experience in tire and auto repair. We've built a reputation for providing top-notch service, honesty, and transparency to our customers.
Our Values
At Broadway Gas & Automotive Car Care Center, we operate on a set of core values that guide our business. These values include:
Communication: We believe in keeping our customers informed every step of the way. Whether it's a routine maintenance checkup or a complex repair, we'll keep you updated on the status of your vehicle.
The Extra Mile: We're committed to going the extra mile to ensure our customers have an excellent experience. From providing a comfortable waiting area to offering a complimentary Lyft or Uber ride, we'll do whatever it takes to make you feel valued.
Our Services
We offer a wide range of services to keep your vehicle running smoothly. Our ASE-certified technicians can diagnose and fix any issue, from brake repair to tire services. Some of our services include:
- Brake Repair and Services
- Tire Services
- Steering and Suspension Repair
- Preventive Maintenance
- Timing Belt Replacement
- Engine Diagnostics
- Wheel Alignments
- Cooling System Repair
- Exhaust System Repair
Tire Services
Need new tires? We've got you covered! With our partnership with TireTutor, you can easily search our tire inventory online and find the perfect set for your vehicle.
Testimonials
Our customers have spoken, and we're proud of the rave reviews we've received. Whether it's a routine oil change or a complex repair, we're committed to providing exceptional service that keeps our customers coming back.
Special Offers
Take advantage of our special offers and save big on your next service or repair. From discounts for students to limited-time promotions, we're always looking for ways to reward our customers.
Overview of Reviews
The reviews are mixed, with some customers expressing satisfaction with the service and others complaining about dishonest practices.
Positive Experiences
Many customers have had positive experiences with the service, citing efficient and reliable work, great customer service, and a willingness to accommodate last-minute requests. Some customers have been repeat customers for years, praising the accuracy of cost estimates and the quality of work.
Negative Experiences
However, some customers have reported negative experiences, including being misled about necessary repairs, being overcharged, and feeling scammed. One customer reported being told that their vehicle failed inspection due to brake issues, but when they questioned the report, they discovered that the inspector had estimated the brake pad measurement without actually measuring it. Another customer reported being charged for unnecessary repairs and being given a temporary fix that didn't address the underlying issue.
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