Honest and Reliable Auto Repair
Good News Garage is a family-founded, locally owned auto repair shop serving Cambridge and the surrounding area for over 40 years. We're known for our honest approach, exceptional customer service, and commitment to quality repairs.
Our journey began in 1973 when Tom and Ray Magliozzi, inspired by the DIY spirit of the era, started Hacker's Haven, a do-it-yourself auto shop. While the concept had its merits, they soon realized the need for reliable and trustworthy professional repairs. This realization blossomed into Good News Garage, where we combined the ability for DIY spirit with expert-led professional care.
What sets us apart
- Honesty and transparency: We never recommend unnecessary repairs or parts, and our mechanics clearly explain the problem and solution before proceeding.
- Expert repairs: Our highly skilled and certified technicians can handle all aspects of vehicle repair and maintenance.
- Personalized customer service: We value communication and build trusting relationships with our clients.
- Comprehensive services: We offer a full range of repairs and maintenance services for all makes and models.
Our services include
- General maintenance and tune-ups: Oil changes, filter replacements, belts, brakes, and more.
- Engine repairs: Tune-ups, repairs, and replacements of water pumps, timing belts, sensors, and more.
- Transmission services: Diagnoses, repairs, and replacements for automatic and manual transmissions.
- Suspension and braking: Repair and replacement of struts, shocks, brakes, rotors, and pads.
- Cooling system and electrical repairs: Addressing overheating issues, battery problems, and electrical system malfunctions.
- Complete import and domestic service: Specialized expertise in foreign and domestic vehicles.
We stand by our work with a one-year warranty on all repairs. Our technicians are committed to delivering reliable repairs you can trust.
Ready to take care of your vehicle? Contact us today and experience the Good News Garage difference!
Overall Experience
The reviews at Good News Garage are overwhelmingly positive, with all but one reviewer giving the garage a 5-star rating. The majority of reviewers praise the garage's excellent customer service, honest communication, and high-quality work.
Positive Aspects
The staff at Good News Garage are described as knowledgeable, professional, and friendly. Reviewers appreciate the garage's honesty, transparency, and willingness to explain the work being done. Many reviewers express gratitude for the garage's ability to communicate complex technical information in a clear and understandable manner. The garage's prices are also praised as reasonable.
Negative Aspects
However, one reviewer had a very poor experience. Jacob DeHovitz gave the garage a 1-star rating and expressed frustration with the garage's questionable practices, including inflating prices and trying to upsell additional services without his consent. He felt taken advantage of and warned others to avoid the garage.
