Transforming Your Driving Experience, One Repair at a Time
Your reliable partner for comprehensive automotive care in Cary, NC
At Crossroads Auto Service, we go above and beyond to ensure your complete satisfaction with every visit. We're committed to providing exceptional customer service, exceptional workmanship, and transparent communication every step of the way.
What sets us apart?
- Trustworthy Professionals: Our team of certified technicians brings years of experience and expertise to the table, ensuring your vehicle is in the best hands.
- Quality & Transparency: We clearly explain issues, repair options, and costs before any work is done.
- Customer-Focused Service: We prioritize your needs, offering flexible scheduling, convenient online appointments, and shuttle services by request.
- Competitive Rates: We offer competitive prices on all services and proudly display our transparent pricing policy.
General Maintenance & Repair
- Oil changes and lubrication
- Brakes and tire services
- Engine tune-ups and diagnostics
- Transmission and cooling system repair
- Electrical system troubleshooting and repair
- Suspension and exhaust system repair
- Emissions testing and repair
Additional Services
- Pre-purchase inspections for used vehicles
- Comprehensive diagnostics and repairs
- Transmissions and repairs
- Air conditioning service and repair
- Detailing and accessory installations
We value
- Integrity: We uphold the highest ethical standards and only use quality parts.
- Customer satisfaction: We actively seek feedback and strive to exceed expectations.
- Community involvement: We are proud to support local businesses and charities.
Schedule an Appointment Today!
Don't hesitate to contact Crossroads Auto Service for all your automotive needs. We are conveniently located in Cary, NC, and look forward to assisting you with exceptional service and care.
Positive Experience
Accurate Diagnoses and Honest Repair Estimates
The majority of customers have had positive experiences at Crossroads Auto Service. The mechanics and staff are described as professional, knowledgeable, and honest. They take the time to properly diagnose issues, provide transparent estimates, and perform repairs efficiently. Many customers have returned to the shop for repeat business, recommending it to others due to the excellent service and communication.
Dedicated Staff
Several customers praised the dedication of the staff, including Matt, Marcus, and Alex, who go above and beyond to ensure customer satisfaction. They take the time to explain issues, provide updates during the repair process, and ensure that customers are satisfied with the final result.
Fast Service
Many customers appreciated the quick turnaround time for repairs, with some even receiving same-day service. The shop's efficiency and ability to prioritize repairs have improved customer satisfaction.
Negative Experience
Unmet Expectations
One customer had a less-than-ideal experience, feeling that they were not properly informed about additional work needed for their vehicle. They were quoted a lower price than the final cost, which caused frustration and led to a lower rating.
Mismatched Expectations
Another customer had issues with a bolt not being tightened properly, which led to additional work being needed. The shop's communication could have been better in this instance, causing the customer to feel uncertain about the final cost.
