Our Vision
Ervine's Auto Repair & Grand Rapids Hybrid is dedicated to empowering Grand Rapids drivers with reliable, transparent, and personalized automotive care. We believe in maximizing the safe, reliable, and comfortable miles from your vehicle through expert maintenance and repairs.
Experienced Expertise
Our team of ASE Certified Master Technicians possesses extensive experience and diverse expertise across all facets of automotive repair and maintenance. We are committed to staying abreast of the latest industry advancements through rigorous training and certifications.
Exceptional Customer Service
We prioritize personalized and attentive customer service. Our friendly and knowledgeable staff will take the time to explain your options clearly, address your concerns, and provide estimates upfront. We value open communication and strive to create a comfortable and stress-free experience for our customers.
Comprehensive Services
We offer a comprehensive range of services to meet all your automotive needs, including:
General Repairs: Engine repair & replacement, electrical system troubleshooting, battery replacement, starter & alternator repair, brake repair, and more.
Preventative Maintenance: Oil changes, tire rotations, air conditioning & heating repair, belt & hose replacements, and fluid flushes.
Specialized Services: Hybrid & EV repair, fleet maintenance, four-wheel drive diagnostics, and GDI & TGDI service.
Unparalleled Warranty
We proudly stand behind our work with a comprehensive 3-year/36,000-mile Nationwide Warranty. This gives you peace of mind knowing your vehicle is in capable hands.
Convenience & Amenities
To enhance your experience, we offer:
- A fleet of complimentary loaner cars for your convenience.
- A cozy waiting room with complimentary Starbucks coffee.
- Key lockboxes for your added flexibility.
Join Our Community
Ervine's Auto Repair & Grand Rapids Hybrid actively engages with the local community. We participate in various events, sponsor local initiatives, and are proud supporters of area businesses.
Overall Customer Experience
Ervine's has an exceptional reputation among its customers, with all reviewers giving it a 5-star rating. The common thread throughout the reviews is the exceptional customer service, friendliness, and honesty of the staff. The mechanics are praised for their professionalism, attention to detail, and ability to keep customers updated on the progress of their repairs.
Communication and Transparency
Many reviewers appreciated the communication and transparency provided by Ervine's. The staff is praised for their friendly and prompt responses to phone calls and emails, as well as their willingness to explain the work being done and the cost. The use of email updates and personal explanations is also highlighted as a positive aspect of the service.
Loaner Cars and Community Involvement
Ervine's is commended for its loaner car program, which allows customers to borrow a vehicle while theirs is being repaired. Additionally, several reviewers mention the shop's involvement in the community and its commitment to giving back.
One Negative Review
Only one reviewer, Chad Bulthuis, had a negative experience with Ervine's. He noted that the shop did not forgive the diagnostic fee for his latest repair, which he felt was unusual given that most shops do this as a courtesy.
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