Business Details
39 Years
experience
Your Trusted Auto Collision Repair Experts in Inwood, NY
Established in 1987 by Rich Conte and Sal Casano, our collision repair facility was built on a foundation of integrity, quality, and customer-centric values. Over 37 years, we have grown from a small operation into a trusted local business, serving multiple generations of families while maintaining our original commitment to excellence. Our team includes Rich's three sonsRich Jr., Nick, and Anthonyensuring continuity and deep-rooted expertise. As an I-Car Gold Class facility and ASE-certified shop, we invest in advanced training and technology, including Spies Hecker Paints certification, to deliver factory-matching finishes.We prioritize seamless insurance coordination, free pickup/delivery services, and lifetime warranties, reflecting our dedication to reducing stress for clients during challenging times. Our Better Business Bureau membership underscores our adherence to ethical business practices and customer satisfaction.
Services
Collision Repair
Paint Matching
Rental Car Assistance
Insurance Claims
Lifetime Warranty
Details
- Year established: 1987
Highlights and features
- We have 37 years of experience in collision repair and customer service.
- Our technicians are I-Car Gold Class and ASE certified.
- We guarantee all repairs with a lifetime warranty.
- We offer free pickup and delivery services in Nassau, Suffolk, and NYC.
- We work with all insurance companies to simplify claims.
Associations and certifications
- I-Car Gold Class
- ASE Certified
- Spies Hecker Paints
What people say
Lifetime warranty coverage
Insurance claim expertise
Family-owned service
Color match precision
Free pickup/delivery
Services
Collision Repair
Our I-Car Gold Class-certified technicians restore vehicles to factory specifications using advanced computer measuring systems. We handle all damage assessments, disassembly, and structural repairs with precision. Our process ensures insurance compliance and lifetime warranty coverage for all work performed.
Paint Matching
We utilize Spies Hecker Paints and certified technicians to achieve exact factory color matches. Our multi-layer paint application system ensures seamless blending with existing finishes. Paint work is protected by a lifetime warranty and post-repair care guidance for optimal durability.
Insurance Claims
We coordinate directly with all major insurance providers to streamline claims processes. Services include estimate comparison, supplement documentation, and dispute resolution. Our team ensures proper repairs are authorized and billed directly to insurers when applicable.
Rental Car
We arrange rental cars through Enterprise Rent-A-Car for customers with coverage. Our location provides convenient access to rental services across the street. We also offer free pickup and delivery for all repaired vehicles within our service areas.
Lifetime Warranty
All repairs include a lifetime warranty covering structural integrity and paint work. Warranties remain valid regardless of vehicle ownership changes. Our commitment to quality ensures long-term protection and customer confidence in our repair standards.
People
Rich Conte
Founder
With over 37 years in collision repair, Rich established the business in 1987. He oversees operations and ensures adherence to quality standards. His leadership focuses on customer relationships and technical excellence.
Sal Casano
Co-Founder
Co-founded the business with Rich Conte in 1987. Provides strategic guidance based on decades of industry experience. Maintains active involvement in quality control and team development.
Rich Conte Jr.
Operations Manager
Joined the family business after completing I-Car certification. Manages daily operations and technician training. Focuses on maintaining Gold Class standards and customer satisfaction.
Nick Conte
Insurance Coordinator
Specializes in insurance claim processing with 15+ years of experience. Facilitates communication between customers and insurers. Ensures efficient claims resolution and policy compliance.
Anthony Conte
Service Advisor
Serves as primary customer contact for repair estimates and scheduling. Coordinates rental car arrangements and post-repair follow-ups. Maintains 10+ years of service excellence.
Questions
How do I obtain a claim number for my insurance?
Contact your insurance company directly to report the incident. They will issue a claim number which you should bring to your repair appointment.
Can you match my car's paint color exactly?
Yes, using Spies Hecker Paints and certified technicians, we guarantee factory-matching color restoration for all vehicles.
Do you offer rental car services?
We arrange rentals through Enterprise Rent-A-Car for customers with insurance coverage. A location is available directly across from our shop.
Is there a warranty on repairs?
All repairs include a lifetime warranty covering structural work and paint finishes, transferable with vehicle ownership changes.
What payment methods do you accept?
We accept insurance company checks, bank checks, and cash payments for deductibles not waived by insurance policies.
Can I choose your shop over an insurance-recommended facility?
Yes, you have the legal right to select any repair shop. We work directly with all insurance providers to ensure proper repairs.
