Dedicated And Professional Auto Repair
Our Story
At Crossroads Ford of Lumberton, we pride ourselves on being a premier Ford dealership serving the Lumberton, NC area. With a vast selection of new and pre-owned vehicles, state-of-the-art service facilities, and a team of friendly and knowledgeable experts, we are dedicated to providing an exceptional car-buying experience.
Our Mission
Our mission is to provide outstanding customer service, unbeatable prices, and unparalleled quality in everything we do. We strive to build long-lasting relationships with our customers, ensuring that they feel comfortable, confident, and satisfied with their purchase. Whether you're in the market for a new Ford, a certified pre-owned vehicle, or expert service and maintenance, we are committed to exceeding your expectations.
Our Services
At Crossroads Ford of Lumberton, we offer a wide range of services designed to meet the unique needs of our customers. Our new and pre-owned vehicle inventory features an impressive selection of Ford models, including the F-150, Bronco Sport, Edge, Explorer, and more. Our knowledgeable sales team is dedicated to helping you find the perfect vehicle, and our finance department is ready to assist with financing options and specials.
In addition to our sales department, our state-of-the-art service facilities are equipped with the latest technology and staffed by factory-trained technicians who are dedicated to providing top-notch service and maintenance. From routine oil changes to complex repairs, we are committed to getting you back on the road quickly and safely.
Our Commitment
At Crossroads Ford of Lumberton, we are committed to being an active and responsible member of our community. We believe in giving back and supporting local organizations and charities that make a positive impact on our community. We are proud to be a part of the Lumberton, NC area and look forward to serving you for years to come.
Purchase Experience
Many reviewers had a positive experience with Lumberton Ford, praising the sales team for their professionalism and courteousness. Several reviewers mentioned that their sales representatives were knowledgeable and took the time to understand their needs, making the purchasing process seamless. One reviewer even mentioned that their vehicle was delivered to their house at no extra cost, demonstrating the dealership's willingness to go above and beyond.
On the other hand, there were some negative experiences reported. Some reviewers felt that the dealership was unprofessional, with one reviewer stating that they were told they couldn't pick up a vehicle despite being promised they could. Other reviewers reported issues with repair work, including extended wait times and poorly handled recalls.
Common Issues
One common issue reported by reviewers was the dealership's inability to fulfill promises. Several reviewers mentioned that they were promised certain services or actions, only to have them not follow through. This lack of follow-up and communication was a major point of contention for many reviewers.
Another issue was the dealership's handling of recalls. Several reviewers reported issues with getting their vehicles repaired or having recalls completed in a timely manner. One reviewer even had to deal with the additional hassle of having to return to the dealership multiple times before their issue was resolved.
Challenges
Some reviewers reported challenges with the purchasing process, including negotiation difficulties and long wait times. However, many reviewers praised the sales team for being helpful and persuasive, making the process more enjoyable.
Recommendations
Despite the negative experiences reported, many reviewers would still recommend Lumberton Ford to others. Some praised the dealership's sales team, saying they were knowledgeable and courteous, while others appreciated the dealership's effort to go above and beyond to resolve issues.
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