At Big O's Automotive, we are a family-owned and operated business with a rich history dating back to 1977. Our story began with a passion for providing exceptional automotive services and products to the local community. Over the years, we have expanded our services to cater to the needs of foreign and domestic vehicles, earning us the reputation as one of the most trusted and reliable auto repair shops in Anchorage, AK.
Our History
Founded in 1977, Big O's Automotive is dedicated to providing top-notch services, products, and customer experiences that exceed expectations. Since our inception, we have been committed to fostering a culture of excellence, where our team of ASE-certified technicians strive to deliver high-quality workmanship and exceptional customer care.
Our Services
Our comprehensive range of services ensures that your vehicle runs smoothly, efficiently, and safely. At Big O's Automotive, we understand the importance of regular maintenance for your vehicle. We offer a variety of services, including:
- Oil changes and tire installations
- Engine diagnostics and repairs
- Preventative maintenance, including tire rotations, brake repairs, and wheel alignments
- Comprehensive auto repairs, including battery replacements and cooling system services
- Transmission and engine repair or replacement
Our Vision
At Big O's Automotive, we are committed to delivering exceptional service, quality products, and customer satisfaction. Our vision is to provide a welcoming and family-friendly environment where customers feel valued and respected. We aim to continue building strong relationships with our customers, the local community, and our team members, fostering a culture of trust, integrity, and excellence.
Our Commitment to Quality and Customer Satisfaction
At Big O's Automotive, we believe that our commitment to quality and customer satisfaction is the key to our success. We strive to exceed our customers' expectations by providing:
- High-quality products and services
- Competitive pricing and flexible financing options
- A warm and welcoming environment
- Friendly and knowledgeable staff
- Efficient and timely service
Conclusion
At Big O's Automotive, we take pride in our heritage as a family-owned business, and we are committed to maintaining the highest standards of quality, customer satisfaction, and community involvement. Whether you're in need of routine maintenance, repairs, or tires, we invite you to experience the Big O's Automotive difference. Contact us today to schedule your next visit and discover why we are the go-to auto repair shop in Anchorage, AK.
Overall Experience
The reviews are mixed, with some customers having a positive experience and others having a negative one.
Positive Aspects
- Fast and flexible service
- Great atmosphere and waiting area
- Professional and honest service
- Friendly and knowledgeable staff
- Clean and organized facility
- Competitive pricing
- Willingness to refer customers to other places if they are not the experts
Negative Aspects
- Slow service
- Lack of communication
- Unreliability
- Misleading information
- Frustrating experience
Specific Issues
- One customer experienced a long wait time for a simple repair
- Another customer was misinformed about the services offered
- A customer felt that their concerns were not taken seriously
- Some customers had issues with communication and follow-up

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