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Our Story
At Willoughby Hills Auto Repair, we pride ourselves on being a family-owned and operated business that has been serving the community for over two decades. Founded in 1995, we started out as 691 Auto Care Inc. and have since grown to become one of the most trusted and reputable auto repair shops in the area.
Our Mission
Our mission is to provide our customers with unparalleled service, honesty, and professionalism. We strive to build long-term relationships with our clients by delivering top-notch repairs, maintenance, and customer service. Our team of certified mechanics is dedicated to staying up-to-date with the latest technology and advancements in the industry, ensuring that our customers receive the best possible care for their vehicles.
Our Services
At Willoughby Hills Auto Repair, we offer a wide range of services to meet the needs of our customers. Our services include:
- Alternator Repair: We can repair or replace your alternator to get your vehicle back on the road.
- Auto AC Repair: Our skilled technicians can diagnose and repair any issue with your air conditioning system.
- Automotive Belts & Hoses: We can replace your serpentine belt, timing belt, or hoses to prevent costly breakdowns.
- Brakes: Our brake specialists can diagnose and repair any brake issue, from routine maintenance to complex repairs.
- Car & Light Truck Exhaust: We can repair or replace your exhaust system to ensure your vehicle runs efficiently and quietly.
- Car Battery: Our team can test, repair, or replace your car battery to keep you moving.
- Computer Diagnostics: Our advanced diagnostic equipment and certified technicians can pinpoint any issue with your vehicle's computer system.
- Coolant System: We can diagnose and repair any issue with your vehicle's cooling system to prevent engine damage.
- Electrical Diagnostics: Our team can diagnose and repair any electrical issue with your vehicle, from faulty wiring to complex electrical systems.
- Engine Repair: Our certified mechanics can repair or rebuild your engine to get your vehicle running smoothly.
- Factory Scheduled Maintenance: We can perform regular maintenance on your vehicle to prevent costly repairs down the line.
- Fluid Changes: Our team can change your oil, transmission fluid, coolant, and other essential fluids to keep your vehicle running smoothly.
- Fuel System: We can diagnose and repair any issue with your vehicle's fuel system to prevent costly breakdowns.
- Oil Change: Our quick and efficient oil change service can keep your engine running smoothly.
- Power Steering: Our team can diagnose and repair any issue with your power steering system to prevent costly breakdowns.
- Preventative Maintenance: We can perform regular maintenance on your vehicle to prevent costly repairs and keep you on the road.
- Shocks & Struts: Our team can replace or repair your suspension system to improve your vehicle's ride and handling.
- Starter Repair: Our certified mechanics can diagnose and repair any issue with your starter motor.
- Suspension Repair: We can diagnose and repair any issue with your suspension system to prevent costly breakdowns.
- Tire Balancing: Our team can balance your tires to improve your vehicle's handling and extend its lifespan.
- Tires: We can sell, install, and balance your tires to ensure you're getting the best possible ride.
- Transmission: Our team can diagnose and repair any issue with your transmission to prevent costly breakdowns.
- Wheel Alignment: Our certified mechanics can align your wheels to improve your vehicle's handling and extend its lifespan.
- Fleet Services: We offer specialized services for fleet owners and managers, including regular maintenance, inspections, and repairs.
Why Choose Us?
At Willoughby Hills Auto Repair, we pride ourselves on our commitment to customer service, honesty, and professionalism. Our certified mechanics are dedicated to providing you with the best possible experience, from the moment you walk through our door to the moment you receive your vehicle back. Our team is committed to staying up-to-date with the latest technology and advancements in the industry, ensuring that you receive the best possible care for your vehicle. We believe that our dedication to customer satisfaction sets us apart from other auto repair shops in the area.
Customer Service
The level of customer service at Willoughby Hills Auto Repair is consistently praised by reviewers. They are described as professional, friendly, and accommodating, going above and beyond to ensure customers are satisfied.
Communication
The shop is commended for their clear and detailed communication with customers. Reviewers appreciate the estimates and explanations provided, as well as the ability to prioritize repairs based on safety and importance.
Expertise
The technicians at Willoughby Hills Auto Repair are trusted for their expertise and knowledge. They take the time to diagnose issues accurately and explain the repairs needed, making customers feel confident in their work.
Added Touches
The shop is known for its thoughtful gestures, such as leaving a treat bag on the dashboard or offering to wait after hours for pickup. These small touches show a genuine care for customers and set the shop apart from others.
Overall Experience
Reviewers express their appreciation for the shop's honesty, professionalism, and dedication to customer satisfaction. They feel valued and taken care of, and many have become loyal customers.
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