WE ARE YOUR DEALERSHIP ALTERNATIVE!
At Armstead Automotive in Holly and Saginaw, MI, we pride ourselves on being a family-owned-and-operated business with a reputation for honesty, integrity, and exceptional customer service. Established in 1986, we have been serving the community for over three decades, providing full-service auto repair at an affordable price.
Our Mission
As a leading provider of automotive repair services, our mission is to deliver exceptional service, exceed customer expectations, and build long-term relationships with our valued clients. We are committed to providing quality repairs, using only the latest technology and equipment, and ensuring that our customers receive personalized attention and transparent communication throughout the repair process.
Services
We offer a wide range of services to cater to the diverse needs of our customers. Our expert technicians are equipped to diagnose and repair complex issues in today's advanced vehicles. Our services include:
- Scheduled Maintenance: Regular maintenance is essential to ensure your vehicle runs smoothly and efficiently. We offer routine maintenance services such as oil changes, tire rotations, and more to keep your vehicle in top condition.
- Fleet Services: Armstead Automotive offers fleet maintenance and repair services to help businesses keep their fleet vehicles in top condition, reducing down-time and increasing productivity.
- Diesel Repair: Our experienced technicians have extensive knowledge of diesel engines and are equipped to diagnose and repair complex issues in these powerful vehicles.
- Tire Services: Our state-of-the-art tire services include installation, rotation, and maintenance to ensure your tires are properly maintained.
The Armstead Difference
What sets us apart from other repair shops is our commitment to honesty, transparency, and exceptional customer service. We believe in treating our customers like family, and we ensure that our prices are competitive and communicated clearly. Our ASE Blue Seal Certified technicians are dedicated to delivering high-quality repairs, and our in-house warranty program provides peace of mind for our customers.
Your Trusted Mechanic
At Armstead Automotive, we understand that finding a reliable and trustworthy mechanic can be challenging. That's why we strive to build long-lasting relationships with our customers. Our experienced technicians, state-of-the-art equipment, and transparent communication ensure that you can trust us with your vehicle's maintenance and repairs.
Join the Armstead Family
We invite you to experience the Armstead difference for yourself. Whether you're in need of routine maintenance, complex repairs, or specialized services, our team is dedicated to providing exceptional service and ensuring your complete satisfaction. Schedule an appointment today and discover why we're the preferred choice for automotive repair in Holly and Saginaw, MI.
Quality of Service
Armstead has consistently demonstrated exceptional service quality, as reflected in the numerous 5-star reviews. Reviews highlight the shop's ability to provide speedy and thorough repairs, friendly staff, and prompt communication. Notably, reviewers have praised the shop for its honesty, transparency, and willingness to go above and beyond to ensure customer satisfaction.
Appointments and Communication
Challenges have arisen regarding online scheduling and communication. Reviewer Joe Gagnier reported difficulties with scheduling appointments online and receiving follow-up communication. He mentioned that scheduling appointments over the phone was recommended, but this was not explicitly stated. Additionally, his email inquiry was ignored. This inconsistency highlights the importance of clear communication and consistent online processes.
Additional Findings
Reviewer Clare Holladay expressed disappointment with Armstead's estimates and recommended repairs, which she believed were excessive and inaccurate. Her concerns were echoed by another reviewer who had a similar experience. This review highlights the importance of transparency in estimating and repair processes.
Conclusion
Armstead's reputation is built on its commitment to exceptional service, honesty, and customer satisfaction. However, there are areas for improvement, particularly regarding online scheduling and communication. It is essential to maintain a consistent online presence and ensure that all reviews, emails, and inquiries are addressed promptly and effectively.
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