Your Home for New Ford Models
About Our Dealership
Founded on a foundation of customer service and automotive expertise, Szott Ford has proudly served the Holly, Michigan area for decades. We are a family-owned and operated business dedicated to providing exceptional experiences to our valued customers. Our team of dedicated professionals is passionate about helping you find the perfect vehicle to meet your individual needs and budget.
Our Commitment
At Szott Ford, we believe in building lasting relationships with our customers. We are committed to providing:
- A personalized and enjoyable car-buying experience: Our knowledgeable sales team takes the time to understand your needs and preferences, offering tailored recommendations.
- A vast selection of high-quality vehicles: We have a diverse inventory featuring both new and pre-owned Ford models, ensuring you have plenty of options from which to choose.
- Competitive pricing and financing options: We work with you to find the most affordable payment plans and financing options available.
- Exceptional customer service: From assisting with test drives to navigating your financing options, our team is committed to exceeding your expectations.
Our Services
Beyond simply selling vehicles, Szott Ford offers a comprehensive range of services to meet your automotive needs:
New and Used Vehicle Sales
- Wide selection of new Ford models and a diverse pre-owned inventory.
- Competitive pricing and financing options.
- Helpful assessments to determine your trade-in value and financing needs.
Service & Repair
- State-of-the-art service center with certified technicians.
- Routine maintenance plans and repairs for all makes and models.
- Convenient scheduling and online service appointments.
Additional Services
- Ford-certified pre-owned vehicles.
- Vehicle history reports and Carfax reports.
- Competitive trade-in values.
- Flexible financing options.
- Online payment and scheduling options.
Our Values
At Szott Ford, our values are rooted in:
- Integrity: We conduct our business with honesty and transparency.
- Customer Focus: We prioritize your needs and satisfaction.
- Professionalism: Our team is dedicated to providing exceptional service.
- Community Involvement: We are committed to supporting and enriching the communities we serve.
Deceptive Practices and Poor Customer Service
Several reviewers have expressed their dissatisfaction with Szott Ford's business practices and customer service. Common themes include overpricing, misdiagnosis of vehicle issues, and deceptive sales tactics.
Overpriced Parts and Labor
Reviewers have reported being overcharged for parts and labor, with one reviewer claiming to have been charged for a fuel pump diagnosis that was unnecessary.
Misdiagnosis and Lack of Expertise
One reviewer reported that the dealership misdiagnosed their vehicle's issue, claiming it needed a fuel pump replacement when it simply ran out of gas. Another reviewer mentioned that the dealership's employees were unaware of the difference between a Mercury Sable and a Ford Taurus.
Deceptive Sales Tactics
Reviewers have reported being misled by sales personnel, with one reviewer claiming to have been charged for a "theft protection" service that was not explained clearly. Another reviewer reported being told that a car was available when it was actually being used as a courtesy vehicle by the dealership.
Poor Customer Service
Reviewers have reported poor communication and a lack of follow-up from the dealership's staff, with one reviewer claiming to have been ignored by the sales manager and general manager.
False Advertising
One reviewer reported that the dealership advertises low prices but then restricts eligibility to certain customers, such as Ford employees.
Be the first to review Szott Ford.
Write a Review
