At Masello's Auto Service, we're passionate about providing top-notch auto repair and maintenance services to our valued customers in Syracuse, NY, and surrounding areas. With over 30 years of experience, our team of ASE Master certified and New York State certified technicians has the expertise and knowledge to handle a wide range of automotive issues, from routine oil changes and brake repairs to complex transmission and engine diagnostics.
Our Services
Our state-of-the-art facility is equipped with the latest tools and technologies to ensure that your vehicle receives the best possible care. We offer a comprehensive range of services, including oil changes, tire rotations, brake repairs, transmission repairs, and engine diagnostics. Our team takes pride in providing personalized service, ensuring that you're informed every step of the way and that your vehicle is returned to its optimal condition.
Our Commitment
At Masello's Auto Service, we're committed to building long-term relationships with our customers, and we're dedicated to providing exceptional service that exceeds your expectations. We understand the importance of getting you back on the road quickly and safely, which is why we offer a 12/12 parts and labor warranty on all our services. Our shuttle service is available by appointment, and our comfortable waiting room features free Wi-Fi and coffee for your convenience.
Why Choose Us
At Masello's Auto Service, we're proud to be a NAPA Auto Care Center, and we're committed to upholding the highest standards of quality and excellence. Our team members undergo extensive quarterly training to ensure they're always up-to-date with the latest technologies and techniques. We're proud to be members of the Better Business Bureau, Service Stations of CNY, National Federation Of Small Business, and International Automotive Technicians Network.
Our Mission
At Masello's Auto Service, our mission is to provide exceptional auto repair and maintenance services that meet the highest standards of quality and excellence. We strive to build long-term relationships with our customers, and we're dedicated to providing personalized service that exceeds your expectations.
Overall Experience
The overall experience at Masello's Auto Service is overwhelmingly positive. Customers praise the shop's honesty, trustworthiness, and professionalism. Many reviewers appreciate the personalized service, fairness in pricing, and the shop's commitment to doing what's best for the customer.
Praise for Tony and Staff
Tony, the owner, is frequently mentioned as being extremely friendly, trustworthy, and knowledgeable. The staff is also praised for their kindness, respect, and expertise. Reviewers appreciate the time taken to explain issues and provide detailed estimates.
Quality of Work
The quality of work is consistently praised, with reviewers mentioning the attention to detail and the ability to diagnose and fix complex issues. Many customers express satisfaction with the shop's ability to provide timely and efficient service.
