At Upstate Imports, we pride ourselves on being your trusted partner in automotive repair and maintenance. With over 12 years of experience serving the Central New York area, we have built a reputation for providing exceptional service, using only the highest-quality parts, and offering personalized attention to our customers' needs.
Our Team
Our team of expert technicians is dedicated to providing you with the best possible experience. Our mechanics are highly skilled and have years of experience working on all European marques. What sets them apart, however, is their passion for these vehicles and their commitment to exceptional service. From routine maintenance to complex repairs, our team is equipped to handle it all.
Our Mission
At Upstate Imports, our mission is to provide our customers with the best possible experience, every time. We believe in building long-term relationships with our customers, earning their trust, and providing them with exceptional service that sets us apart from others. We do not simply "treat" our customers like family, they are family.
Our Services
We offer a wide range of services, including:
- Routine maintenance and oil changes
- Suspension and steering repairs
- Engine repairs and timing chain replacements
- Diagnostic services and analysis
- Vehicle inspections and pre-purchase inspections
- Auto detailing services
- Vehicle sales of late-model European vehicles
About Us
Upstate Imports is a family-owned and operated business, committed to providing exceptional service to our customers. Our team of experts is dedicated to providing you with the best possible experience, every time. We take the time to listen to your needs, understand your concerns, and provide personalized service to ensure your vehicle is running at its best.
Our History
Established in 2008, Upstate Imports has been serving the Central New York area for over a decade. We have built a reputation for providing exceptional service, using only the highest-quality parts, and offering personalized attention to our customers' needs. We are proud of our legacy and continue to build on our commitment to excellence.
Contact Us
If you're in need of auto repair services for your European vehicle, contact us today at (315) 303-7309. We look forward to serving you and providing you with exceptional service.
Excellent Customer Service and Repair Experience
The majority of reviewers praised Upstate Imports for their exceptional customer service, professionalism, and quality of repair work. Many customers appreciated the timely communication, detailed reports, and fair pricing. The technicians were described as knowledgeable, thorough, and honest, taking the time to explain the necessary repairs and providing options without pressure. The shop's attention to detail, cleanliness, and organization were also praised.
Positive Experiences with Various Vehicle Models
Reviews mentioned positive experiences with various vehicle models, including BMW, Jaguar, Mercedes, and Saab. Customers appreciated the shop's expertise in handling European cars and their willingness to work with customers to find solutions.
Prompt Service and Quality Workmanship
Many reviewers praised the shop's prompt service, with some mentioning same-day or quick turnaround times. The quality of workmanship was consistently praised, with customers noting that their vehicles were running smoothly and efficiently after repairs.
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