For over 50 years, Baucom's Auto Service has been providing reliable and trustworthy automotive repairs and maintenance services to the residents of Portsmouth, Virginia. With a team of experienced and certified technicians, we are committed to keeping your car running smoothly and safely on the road.
Our Expertise
Our skilled technicians are equipped to handle all your automotive needs, from routine oil changes and tire rotations to more complex repairs and diagnostics. Some of the services we offer include:
General Services
- Oil change and lubrication
- Tire service and repair
- Battery testing and replacement
- Tune-ups and emissions testing
- Brake inspections and repairs
- Tune-ups and engine repair
- Cooling system repairs
- Electrical system diagnostics and repairs
- Transmission repair and replacement
- Suspension repair and much more.
Specialized Services
- Quick Lube Services
- Engine Maintenance
- Emission Control Systems
- Diagnostics & Repair
- Brake Service & Repair
- Electrical Service & Repair
Customer-Focused Approach
At Baucom's Auto Service, we prioritize exceptional customer service. We are committed to:
- Providing clear and upfront estimates before any work is done
- Explaining the repair process and costs in detail
- Offering a comfortable and welcoming waiting area
- Treating every customer with respect and courtesy.
Honesty and Transparency
We believe in honest and open communication with our customers. We will never perform unnecessary repairs or recommend services that you don't need. We also provide detailed reports on all repairs completed, including parts used and labor costs.
A Trusted Partner in Automotive Care
With decades of experience and a commitment to excellence, Baucom's Auto Service is your trusted partner in automotive care. Choose us for:
- Experienced and certified technicians
- Comprehensive range of services
- Honest and transparent communication
- Convenient location and scheduling options
- Affordable and competitive pricing
Let us take care of your vehicle and get you back on the road with confidence!
Overall Experience
The overall experience at Baucom's "The Trusted" Auto Service is exceptional, with customers raving about the honesty, quality of work, and reasonable prices.
Customer Service
Customers praise the friendly and helpful staff, with many commenting on the owner's honesty and willingness to explain the repairs needed. The staff is described as courteous, efficient, and communicative throughout the repair process.
Quality of Work
The quality of work is consistently praised, with customers appreciating the attention to detail and thoroughness of the repairs. Many customers mention being impressed by the speed and efficiency of the service.
Honesty and Transparency
Honesty is a recurring theme in the reviews, with customers appreciating the transparency and fairness of the prices and services offered.
Negative Comments
There is only one negative review, which expresses disappointment with a diagnosis and repair that did not address the underlying issue.
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