Quality Repairs by Technicians Who Care
At Japanese Auto Masters, we pride ourselves on being the premier auto repair service center in Virginia Beach. Founded in 1982 by Tom and Cindi Potter, our mission is to provide the highest level of service and expertise to our customers. We have been serving the community for over 35 years, and our goal is to consistently provide elite-level service with the integrity and quality that our customers and community deserve.
Our History
Our story began in 1982 when Tom, a seasoned mechanic, recognized the need for a specialty shop that catered exclusively to Japanese-made vehicles. With his wife Cindi, they opened the doors to Japanese Auto Masters in a small shop near the Virginia Beach oceanfront. Today, we have grown to become one of the most trusted auto repair shops in the region, committed to providing exceptional service to our customers.
Our Values
At Japanese Auto Masters, we believe that our success is rooted in our core values of Consistency, Integrity, and Quality. We pride ourselves on being ASE-certified master technicians who are dedicated to staying up-to-date on the latest technologies and techniques. Our commitment to quality is reflected in our 36-month/36,000-mile warranty, which covers parts and labor on qualifying repairs and services.
Our Services
We offer a wide range of services to cater to the diverse needs of our customers. From routine maintenance to complex repairs, our team of experts is equipped to handle any auto repair job. Our services include:
- Maintenance Services: Regular maintenance is essential to ensuring the longevity and performance of your vehicle. Our technicians are trained to perform routine maintenance services, such as oil changes, tire rotations, and brake pad replacements.
- Cooling/Heating Services: Our team is experienced in diagnosing and repairing issues related to your vehicle's cooling and heating systems.
- Steering/Suspension Systems: We can help diagnose and repair issues related to your vehicle's steering and suspension systems.
- Electrical Systems: Our experts are trained to diagnose and repair a wide range of electrical system issues, from faulty wipers to faulty alternators.
- Brake Services: From replacing brake pads to rebuilding brake calipers, our team is equipped to handle any brake repair job.
- Engine/Driveline Transmission Fuel Systems Exhaust Systems: Our technicians can diagnose and repair issues related to your vehicle's engine, driveline, transmission, fuel systems, and exhaust systems.
Our Commitment
At Japanese Auto Masters, we are committed to providing the highest level of service and expertise to our customers. We believe that integrity, quality, and consistency are essential components of a successful business. We are dedicated to building long-term relationships with our customers and are committed to maintaining the highest standards of quality, education, engagement, retention, and satisfaction.
