Quality you Can Trust, at a Fair Price!
A Trusted Name in Fairbanks Auto Repair Since 1984
Frontline Automotive has proudly served the Fairbanks community for over 35 years, providing reliable and trustworthy automotive repairs and maintenance services. Family-owned and operated, we are committed to delivering exceptional customer service and top-notch repairs at fair prices.
Our Expertise
Our team of experienced technicians is certified and trained to handle all aspects of automotive repair and maintenance, covering everything from routine oil changes to complex engine diagnostics and repairs. We proudly service:
- Domestic Vehicles: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Duramax, Ford, Geo, GM, GMC, Jeep, Lincoln, Mercury, Oldsmobile, Plymouth, Pontiac, Saturn, Corvette, RAM
- Asian Vehicles: Acura, Honda, Infiniti, Kia, Lexus, Mazda, Mitsubishi, Nissan, Prius, Scion, Subaru, Suzuki, Toyota
- European Vehicles: Audi, BMW, Land Rover, Mercedes-Benz, Mini Cooper, Range Rover, Volkswagen, Volvo
Our Approach
At Frontline Automotive, we believe in honesty, integrity, and transparency. We'll never recommend unnecessary repairs or services, and we'll always explain the problem clearly and provide estimated costs before proceeding. We work with you to prioritize repairs and create a plan that fits your budget.
Our Services
Our comprehensive services include:
General Repairs
- Engine diagnostics and repair
- Transmission repair and replacement
- Brake repair and maintenance
- Suspension and steering repair
- Electrical diagnosis and repair
- Air conditioning and heating repair
Specialized Services
- Computer diagnostics and repairs
- Fleet services and maintenance
- Winterization and detailing
Our Values
- Customer-focused: We prioritize your needs and provide personalized attention to every customer.
- Integrity: We operate with transparency and honesty in all our dealings.
- Quality: We use high-quality parts and perform repairs to the highest standards.
- Value: We offer competitive prices and honest estimates.
Disappointment and Frustration
The majority of the reviews express disappointment and frustration with the service provided by Frontline. Several customers experienced poor communication, lack of transparency, and subpar work quality. One customer felt misled by the company's promises, which were not fulfilled, leading to a sense of betrayal. Another customer was refused a price quote for repairs, which raised suspicions about the shop's pricing practices.
Positive Experiences
On the other hand, some customers had positive experiences with Frontline. They appreciated the shop's friendly and welcoming staff, timely appointments, and quality work. One customer was grateful for the staff's empathy and help in fixing their car's issues. Another customer praised the shop's professionalism, excellent communication, and reasonable prices.
Common Concerns
Several customers raised concerns about the shop's pricing practices, citing a lack of transparency and high costs. Others experienced poor communication, with staff seemingly uninterested in addressing their concerns. Some customers felt misled by the company's promises or experienced subpar work quality.
