Where Quality Is Important
Prosser's Automotive LLC has proudly served Mansfield, OH, and surrounding areas since 1980. Family owned and operated, we prioritize exceptional customer service and meticulous craftsmanship in every repair and maintenance service.
Our Commitment to Quality
At Prosser's Automotive, we understand that your vehicle is more than just transportation. It's a vital part of your life, and we treat it with the care and attention it deserves. Our skilled technicians are highly experienced and certified, using only the highest quality parts and equipment to ensure your vehicle runs smoothly and reliably.
Honest & Transparent Communication
We believe in clear and honest communication with our customers. We provide detailed explanations of any issues we identify and the estimated costs involved before proceeding with any repairs. We also keep you updated throughout the process and explain each step clearly.
Comprehensive Services
We offer a comprehensive range of services for all makes and models, including:
- General Repairs & Maintenance: Regular tune-ups, oil changes, belt replacements, and more.
- Engine Repair: Addressing issues related to ignition, fuel systems, and cooling systems.
- Electrical Repair: Diagnosing and repairing electrical components, including batteries, alternators, and starters.
- Air Conditioning & Heating: Ensuring your vehicle's climate control system is functioning efficiently.
- Wheel Alignment: Precise alignment for optimal handling and tire wear.
Client-Focused Approach
We value building relationships with our customers and becoming trusted partners in vehicle care. We offer:
- Shuttle Service: Convenient transportation to and from your home or work.
- Free Wi-Fi & Refreshments: Stay connected and enjoy a comfortable wait in our welcoming waiting room.
- Digital Inspections: Detailed digital reports provide a clear overview of any identified issues.
Experience the Prosser's Difference
Trust Prosser's Automotive for reliable repairs, honest communication, and exceptional customer service. We're committed to ensuring you get back on the road quickly and confidently.
Introduction
The following reviews are about Prosser's Automotive, a car repair shop. The reviews are overwhelmingly positive, with many customers praising the shop's professionalism, friendly staff, and quality work.
Mechanics and Service
Many reviewers praised the shop's mechanics, saying they were knowledgeable, thorough, and took the time to explain the work being done. Several reviewers mentioned that the shop diagnosed and fixed problems that other mechanics couldn't or wouldn't touch.
Waiting Area and Amenities
Reviewers were impressed with the shop's waiting area, which includes a comfortable seating area, a coffee bar, and a TV. Some reviewers even mentioned that the shop allowed their children to play with coloring tables and toys.
Customer Service
Reviewers were consistently impressed with the shop's customer service, saying that the staff was friendly, professional, and communicative throughout the repair process.
Negative Review
One reviewer had a negative experience, citing that the shop replaced the wrong parts and needed to replace more components to fix the issue. The reviewer was unhappy with the experience but acknowledged that the shop was willing to fix the mistake.
Conclusion
Overall, the reviews paint a picture of a well-run shop with knowledgeable and friendly mechanics, a comfortable waiting area, and excellent customer service.
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