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A Legacy of Automotive Excellence in Lapeer
Milnes Ford has been a trusted name in Lapeer, Michigan for over 70 years, proudly serving the community with exceptional customer service and an unwavering commitment to fulfilling automotive needs. Founded on the principle of transparency, integrity, and personalized attention, we differentiate ourselves by offering a genuine and enjoyable car-buying and ownership experience.
Empowering Your Automotive Journey
At Milnes Ford, we understand that your vehicle is more than just transportation - it's an extension of you. Our knowledgeable team is committed to guiding you through every step of the process, from finding the perfect vehicle to ensuring your satisfaction with its performance, features, and value. We offer:
Sales & Leasing Solutions
- Comprehensive selection of new and pre-owned Ford vehicles
- Personalized financing and leasing options tailored to your individual needs
- Trade-in program with competitive valuations
- Flexible payment plans to fit your budget
Exceptional Customer Care
- World-class service department with certified technicians
- Convenient service appointments and loaner vehicles
- Complimentary pick-up and delivery options
- Consistent communication and updates throughout the process
A Commitment to the Community
Milnes Ford actively strives to be an integral part of the Lapeer community. We are proud sponsors of local events, support various organizations, and are committed to initiatives that contribute to the betterment of our surroundings. We believe in building lasting relationships with our customers and the community we call home.
Discover the Milnes Ford Difference
When you choose Milnes Ford, you're not just choosing a dealership, you're choosing a partner who prioritizes your needs and wants. Our team will work with you to find the perfect vehicle, ensure your financial comfort, and provide ongoing support to make your ownership experience seamless and enjoyable.
Let us be your trusted guide in your journey to finding the perfect vehicle and achieving your automotive goals!
Overall Experience
The majority of customers had a positive experience at Milnes Ford, praising the friendly and courteous staff, efficient service, and great communication.
Service Department
The service department received high praise for their professionalism, knowledge, and helpfulness. Customers appreciated the timeliness and efficiency of the service, with some noting that the staff went above and beyond to ensure their needs were met.
Sales Department
The sales department was also commended for their friendliness, knowledge, and helpfulness. Customers appreciated the lack of high-pressure sales tactics and the ease of the purchasing process.
Areas for Improvement
Some customers experienced issues with the service department, including long wait times, misdiagnosis of issues, and unexpected charges. A few customers felt that the service department tried to sell them unnecessary repairs or replacements.
Staff Praise
Individual staff members, including Amy, Zak, Garrett, Key, JD, Josh, Tommy, Brad, Keith, and Dave, were praised for their exceptional service, knowledge, and helpfulness.
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