Courtesy and Service is our Motto
At Neal's Garage, we pride ourselves on being the trusted partner for all things auto repair and maintenance. With over seven decades of experience, we've been serving the Durham, NC community since 1950, providing comprehensive services to keep your vehicle running smoothly. Our story began with a simple promise: to treat every customer like family. This commitment has earned us a reputation as one of the premier destinations for car care in Durham.
Our Services
As a full-service auto repair shop, we offer a wide range of services to cater to your car's needs. From routine maintenance to complex repairs, our team of ASE-certified mechanics is equipped to handle any issue that arises.
Tire Services
At Neal's Garage, we understand the importance of proper tire care. Our tire services include tire inspections, rotations, balancing, and repair. Whether it's a puncture, uneven wear, or improper pressure, we'll get your tires in top shape, ensuring your safety and extending their lifespan.
Car Repairs
When your vehicle needs repair, trust Neal's Garage to get the job done. Our expert mechanics will diagnose the issue, explain the problem, and provide a clear solution to get you back on the road. From routine maintenance to complex repairs, we've got you covered.
Check Engine Light
When your check engine light comes on, don't ignore it. Our advanced diagnostic tools will pinpoint the source of the problem, explain what's going on, and provide a clear solution to get you back on the road with confidence.
Car Maintenance
Regular car maintenance is crucial to your vehicle's longevity and reliability. At Neal's Garage, we offer comprehensive maintenance services, including oil changes, filter replacements, and fluid checks, to keep your car running smoothly.
Additional Services
We also offer a range of additional services, including:
- 30-60-90K services
- Fuel system service
- Alignments
- Tire sizing and balancing
- Clutches
- Auto glass repair and replacement
- Air conditioning service and repair
- Preventative maintenance services
- Electrical services (starters, alternators, etc.)
- Hybrid vehicle service and repair
- Auto detailing
Our Commitment
At Neal's Garage, we're committed to providing exceptional service, honesty, and expertise. We believe in transparency, explaining every repair and maintenance service to ensure you feel informed and confident in our work. Our commitment to excellence has earned us a reputation as the trusted partner for Durham's car owners.
Contact Us
Call us at 919-286-1167 to schedule an appointment or inquiry about our services. We're here to help you keep your car running smoothly.
Overall Experience
The majority of customers have had an overwhelmingly positive experience with Neal's Garage. The overwhelming consensus is that the staff is trustworthy, reliable, and provides great service. Many customers rave about the professionalism, expertise, and fairness of the mechanics. They praise the ease of scheduling appointments, the transparency in communication, and the competitive pricing.
Services and Quality
Neal's Garage offers a wide range of services, including general repairs and maintenance, oil changes, and specialized services for electric vehicles. Customers commend the expertise and knowledge of the mechanics, stating they are thorough and meticulous in their work. Many customers appreciate the loaner cars available for use while their vehicle is being serviced.
Customer Service
The staff at Neal's Garage is praised for their friendliness, kindness, and professionalism. Customers appreciate the clear communication and explanation of work being done on their vehicles. Many customers feel confident that the mechanics are doing the right thing and not taking advantage of them.
Concerns and Criticisms
While most customers have had a positive experience, a few customers have expressed concern about prices. One customer felt overcharged for an oil change, and another customer found the estimates to be ridiculously high. Another customer was disappointed by the lack of mask-wearing in the office during the COVID-19 pandemic.
Conclusion
Overall, Neal's Garage has a reputation for providing excellent service, expertise, and customer satisfaction. With few exceptions, customers rave about their experience and would recommend the garage to others.
