Dedicated to Quality and Integrity
David Word Automotive is a premier auto repair and maintenance shop in Richmond, celebrating 35 years of providing quality services to the community. Our commitment to excellence has earned us a reputation for reliable, trustworthy, and professional care for your vehicle. As a family-owned business, our goal is to build lasting relationships with our customers by delivering exceptional workmanship and outstanding customer service.
Our Story
Founded by David Word, an ASE-certified master mechanic, our shop has been dedicated to serving the Metro Richmond area since 1985. Our mission is to provide top-notch vehicle repair services, from routine maintenance to extensive auto repairs, using the latest technology and expertise. Our experienced mechanics have over 80 years of combined experience, ensuring that your vehicle receives the best care possible.
Our Services
We offer a wide range of services to cater to your vehicle's needs, including:
- Pre-purchase Inspections: Get a thorough inspection before buying a new or used vehicle
- Maintenance: Stay on top of maintenance to extend the life of your car, including oil changes, tire rotations, alignments, and more
- Repairs: From brake system checks to electrical system repairs, we can fix any issue
- Detailing: Give your vehicle the showroom look it deserves with our auto detailing services
- Computer Diagnostics: Accurately diagnose issues with our state-of-the-art equipment
- State Inspection: Meet the Commonwealth of Virginia's safety inspection requirements with our assistance
Our Promise
At David Word Automotive, we promise to provide exceptional service, quality workmanship, and honest communication throughout the repair process. Our ASE-certified mechanics will work closely with you to ensure that your vehicle receives the best possible care. We guarantee that you will be completely satisfied with our work, and we are committed to exceeding your expectations.
Connect With Us
David Word Automotive is proud to be involved in the Richmond community, supporting local organizations such as The American Cancer Society, The READ Center, and Meals on Wheels. We value our relationships with our customers and strive to build lasting relationships through excellence in our work and exceptional customer service.
Excellent Customer Service
The majority of reviewers praise the exceptional customer service provided by David Word Automotive. Many reviewers highlight the professionalism, honesty, and transparency of the staff. They appreciate the efforts to keep them informed and updated on the status of their vehicle repairs.
Variability in Quality of Service
However, a few reviewers experienced mixed results. Some reviewers felt overcharged for services and repairs, while others were satisfied with the quality of work and pricing.
Consequences of Miscommunication
In some cases, poor communication led to misunderstandings and additional costs. One reviewer felt misled about the estimated cost of a repair and had to navigate a lengthy and frustrating process to resolve the issue.
Disappointing Experiences
Two reviewers had particularly negative experiences at David Word Automotive. One reviewer felt disrespected and hung up on after complaining about the poor communication. Another reviewer was treated unprofessionally and was even accused of being dishonest.
