We Fix Everything. Experience the Difference!
At Allstate Transmissions & Auto Repair, we are a family-owned and operated independent transmission and auto repair company that has been serving the Dallas-Fort Worth area for over 30 years. Our commitment to providing exceptional customer service and top-notch repair work has earned us a 5-star rating based on 499 user reviews. We pride ourselves on being a one-stop shop for all your repair needs, and we strive to earn your business and keep it.
Our Story
Our story began in 1979 when Bill Cabaj, along with his dad Bill Sr. and mom Rose, started operations in Dallas. Today, Bill is the operations manager and president of the company, and we are proud to be in our third generation of family ownership. We have been rebuilding transmissions and providing phenomenal auto repair service to the community for over 30 years from the same location. Our goal is to provide good old-fashioned personal customer service, and jobs done right the first time. We strive to be your trusted partner for all your repair needs, and we work hard to earn your business and keep it.
Our Services
We offer a wide range of services, including transmission rebuild, transmission repair, transmission service, auto repair, air conditioning service, alignment, brake service, check engine light diagnosis, fleet services, muffler and catalytic converter services, oil, lube and filter services, scheduled maintenance, suspension repair, timing belt replacement, and truck service. Our expert technicians use the latest diagnostic equipment and tools to ensure that your vehicle is repaired to the highest standards. We also offer a 3-year nationwide warranty on most repairs.
What Sets Us Apart
At Allstate Transmissions & Auto Repair, we pride ourselves on our commitment to exceptional customer service, honesty, and transparency. We believe that our customers deserve to know exactly what they're getting, and we strive to provide clear and upfront pricing with no hidden fees. We also offer free courtesy inspections, free courtesy shuttle service, and 0% interest financing options to make our services more accessible to our valued customers.
Our Mission
Our mission is to provide exceptional auto repair services that exceed our customers' expectations. We strive to earn your trust and loyalty by providing honest, reliable, and affordable repair services that keep your vehicle running smoothly. We believe that our customers deserve the best, and we are committed to delivering exceptional service that meets and exceeds their expectations.
Overview of Reviews
The reviews of Allstate Transmissions & Auto Repair are mixed, with some customers having positive experiences and others having negative ones.
Positive Experiences
Some customers have had positive experiences with Allstate Transmissions & Auto Repair, praising the staff for their professionalism, knowledge, and communication. They have reported satisfaction with the services provided, including transmission repairs, brake work, and oil changes. Some customers have also appreciated the honesty and transparency of the staff.
Negative Experiences
On the other hand, many customers have reported negative experiences with Allstate Transmissions & Auto Repair. Some common complaints include:
- Poor Communication: Many customers have reported poor communication from the staff, including lack of updates, misdiagnosis, and unkept promises.
- Overpricing: Some customers have reported being overcharged for services, with prices increasing significantly from the initial quote.
- Incompetence: Some customers have reported that the staff does not have the necessary expertise to diagnose and repair certain issues, leading to further problems.
- Lack of Transparency: Some customers have reported that the staff is not transparent about the repairs and services, leading to mistrust and dissatisfaction.
Staff Performance
Some customers have praised specific staff members, such as Charles, Desirae, and O.G., for their professionalism and knowledge. However, others have reported poor experiences with other staff members, including Rich and Richard.
Recommendations
Based on the reviews, it is recommended to approach Allstate Transmissions & Auto Repair with caution and to carefully research and negotiate prices before committing to any services.
