A Commitment to Excellence in Auto Sales and Service
Gwinnett Place Ford stands as a trusted partner for thousands of satisfied customers in the Duluth, GA area. We uphold a tradition of excellence in both new and pre-owned vehicle sales, and outstanding service to ensure a seamless and enjoyable car-buying and ownership experience.
Our Expertise
Our experienced team possesses deep knowledge about Ford vehicles and understands the unique needs of our customers. We are dedicated to providing personalized guidance through every step of the process, from browsing our extensive inventory to securing financing options and completing the paperwork.
Comprehensive Services
At Gwinnett Place Ford, we offer a comprehensive range of services, including:
- New and Used Vehicle Sales: We offer a diverse selection of new Ford models alongside a meticulously curated pre-owned inventory.
- Finance and Leasing: Our experienced finance specialists will work with you to determine the best financing option for your needs and budget.
- Service and Repairs: Our state-of-the-art service department provides expert repairs, routine maintenance, and genuine Ford parts.
- Parts and Accessories: Our genuine Ford parts and accessories ensure optimal performance and personalization of your vehicle.
Our Values
We uphold core values that guide our interactions with customers:
- Integrity: We operate with transparency and honesty in all our dealings.
- Customer Focus: Your satisfaction is our top priority.
- Teamwork: Our dedicated team works collaboratively to provide exceptional customer experiences.
- Innovation: We embrace new technologies and industry trends to offer the best possible services.
Experience the Gwinnett Place Ford Difference
At Gwinnett Place Ford, we are committed to creating a seamless and delightful car-buying and ownership experience for every customer. We're proudly serving the Duluth community and look forward to helping you find the perfect Ford vehicle and enjoy the open road.
Summary
Issues with Sales and Service
Gwinnett Place Ford experiences a series of frustrating incidents that lead to disappointment with both the sales and service departments. Author K. M. purchases two used fleet transit vehicles but discovers one with leakage and a faulty door. Although the salesperson, Xt, arranges for service, the service department fails to provide updates on the status of the vehicle. The customer complains to the Used Car Director, David Patterson, who also suggests that the customer can pick up the vehicle without completing the repairs.
Unsatisfactory Service
Author Chris Cannon has an equally dismal experience, describing aggressive sales tactics and an overall lack of customer service. The finance manager is particularly cited as being unwelcoming and unwilling to accommodate reasonable requests. The encounter is further complicated by a dispute over a checkbook payment and the subsequent insistence on a sales representative driving long distances for a check pickup.
Positive Experience
On the other hand, Author Shonna R. has a positive experience with Jerome, a salesperson who is professional, thorough, and courteous. Although she does not purchase a vehicle during the visit, she appreciates the salesperson's respect for her time and willingness to listen to her needs.
