Business Details
50+ Years
experience
Emergency
services
Trusted Auto Body & Paint Repair in Portland
Established in 1937, Heitzman Body & Paint has grown from a small Portland shop into a trusted automotive repair institution. Our legacy began with Tom Heitzman's dedication to quality craftsmanship, a commitment that continues through three generations of family leadership. We specialize in precise collision repair, frame alignment, and factory-matched refinishing using Spies Hecker's advanced waterborne paint technology. Our team of certified technicians adheres strictly to manufacturer specifications, ensuring every vehicle receives factory-quality repairs backed by a lifetime warranty. As a locally-owned business serving Beaverton and surrounding areas for over 85 years, we maintain Tom Heitzman's original vision of combining technical expertise with exceptional customer service.Our facility handles all insurance claims efficiently, working directly with providers to address any discrepancies in repair estimates. With Barbara Heitzman-Benjamin as CEO and Lisa Thomson as President, we continue to uphold the ethical standards and work ethic established by our founder. Our commitment extends beyond repairs to include transparent communication, competitive pricing, and a safe working environment for both customers and staff. This enduring dedication to quality and customer satisfaction has made us a cornerstone of the Portland automotive repair industry.
Services
Paint Match
OEM Replacement
Frame Alignment
Online Estimate
Insurance Claims
Vehicle Towing
Damage Supplements
Lifetime Warranty
Paint Technology
Collision Repair
Details
- Year established: 1937
Highlights and features
- Family-owned since 1937 with three generations of automotive expertise
- Certified technicians using Spies Hecker's advanced waterborne paint technology
- Lifetime warranty on all repair work performed
- Direct insurance company collaboration for accurate claim processing
- Commitment to factory specifications and safety standards
What people say
Quality repairs
Transparent communication
Family-owned atmosphere
Insurance expertise
Lifetime warranty
Services
Paint Match
Our facility utilizes Spies Hecker's Waterborne paint line for precise factory color matching. All refinish technicians receive direct manufacturer certification to ensure perfect paint application. This advanced technology guarantees long-lasting durability and maintains vehicle value through accurate color reproduction.
OEM Replacement
We prioritize OEM (Original Equipment Manufacturer) parts for all repairs, ensuring perfect fit and function. While insurance companies may suggest aftermarket alternatives, we advise customers on quality differences and cost implications. Our technicians follow strict manufacturer guidelines for proper installation of replacement components.
Frame Alignment
Advanced frame alignment services restore vehicle structure to factory specifications using precision equipment. Our technicians identify hidden damage through comprehensive diagnostics, ensuring proper geometry restoration for safety and performance. This critical repair maintains vehicle integrity and crash safety standards.
Online Estimate
Submit vehicle damage photos through our website for preliminary assessment. While in-person evaluation remains ideal, our digital system accepts VIN documentation and damage images for initial estimates. This convenient option streamlines the claims process for busy customers.
Insurance Claims
We handle all insurance claim coordination, working directly with providers to resolve estimate discrepancies. Our staff manages documentation for additional damage supplements, communicating directly with insurers to expedite repairs. This service ensures transparent processing while protecting customer interests throughout the claim lifecycle.
People
Tom Heitzman
Founder
Established the business in 1937 at age 22 with basic tools and a small Portland shop. His vision created lasting standards for quality repairs and customer service that continue guiding the company today.
Barbara Heitzman-Benjamin
CEO
Took leadership in 1971 after her father's passing. As CEO for nearly 50 years, she maintains family values while overseeing business operations and strategic direction through multiple industry changes.
Lisa Thomson
President
Joined the company in 1986, progressing to President. With decades of experience, she manages daily operations and ensures continued adherence to quality standards established by the founder.
Rocky Thomson
General Manager
Started as a car detailer in 1974, advancing to General Manager. He oversees technical operations and staff management, maintaining the company's commitment to excellence through hands-on leadership.
Questions
Do I need an appointment for an estimate?
No appointment needed. Visit during business hours for a 10-15 minute walk-in estimate with photo documentation.
How do you handle insurance estimate discrepancies?
We work directly with insurers to address differences, using their estimates as starting points while ensuring complete repairs.
What paint technology do you use?
We use Spies Hecker's Waterborne paint system with certified technicians for factory-perfect color matching and durability.
What happens if additional damage is found?
We document supplements and coordinate with both customers and insurers to develop comprehensive repair plans for unexpected damage.
Do you follow manufacturer repair specifications?
Yes, all repairs meet factory standards with lifetime warranty coverage on work performed by our certified technicians.
