Never put off car repairs again!
Our Commitment to Quality and Transparency
At Auto-Lab of Lansing, we're committed to providing honest and reliable automotive repairs and services to the Lansing community. We understand the importance of trust when it comes to choosing an auto repair shop, which is why we prioritize transparency and communication throughout the entire process.
Diagnosing the Issue, Providing Solutions
Every repair starts with a thorough and comprehensive diagnostic check using advanced technology. Our ASE-certified mechanics meticulously identify the source of your vehicle's problem and provide you with a detailed explanation of the issue and the estimated repair cost. We'll never perform any unnecessary repairs or parts replacements.
Comprehensive Services for All Your Needs
From routine oil changes and brake repairs to complex engine diagnostics and transmission replacements, our comprehensive services cover virtually every aspect of vehicle maintenance and repair. We also offer:
- Brake and Suspension Services: Ensure optimal braking performance and suspension integrity.
- Electrical System Repair: Solve electrical issues like malfunctioning lights, battery problems, or electrical component failures.
- Cooling System Repair: Maintain engine temperature control and prevent overheating.
- Air Conditioning & Heating Repair: Enjoy comfortable temperatures year-round with efficient cooling and heating systems.
- Tire Care: Maintain optimal tire pressure and performance with regular rotations and replacements.
- Computerized Diagnostics: Precise diagnoses using state-of-the-art technology for accurate repairs.
Relax with Our Customer-Focused Guarantees
At Auto-Lab of Lansing, we go beyond just fixing your vehicle. We provide:
- Free 33-point inspection: Comprehensive assessment of your vehicle's health.
- Unmatched warranty: 24,000-mile/24-month warranty on parts and labor.
- Fast service: Get back on the road quickly with our efficient turnaround times.
- Financing options: Convenient financing solutions to fit your budget.
Join Our Team and Make a Difference
Auto-Lab of Lansing is actively seeking motivated individuals to join our team as franchise owners. If you have a passion for cars, enjoy working with people, and are looking for a rewarding ownership opportunity, we encourage you to learn more about our franchise program.
Overview of Reviews
The reviews are mostly positive, with 5-star ratings from customers who praised the shop's professionalism, timeliness, and honesty. However, there are also some negative reviews that expressed frustration and mistrust towards the shop.
Praise for Timely and Professional Service
Many customers praised the shop's timely and professional service. They were impressed with the shop's ability to fit them in for oil changes and other services on short notice. The staff were friendly and courteous, and the work was done efficiently and effectively.
Honest and Fair Pricing
Some customers appreciated the shop's honesty and fairness in pricing. They were transparent about the costs and did not try to upsell unnecessary services. In one case, the manager even offered to give customers the same price as a Groupon deal if they asked for it.
Good Experience with Repairs
One customer had a positive experience with the shop's repair services. They were able to fix a complex issue with their vehicle's throttle body and idle reset, and the price was very reasonable.
Negative Experiences with Upselling and Poor Communication
However, not all customers had a positive experience. Some felt that the shop tried to upsell them unnecessary parts and services, and the prices were inflated. One customer felt that the shop was trying to take advantage of them and quoted an exorbitant price for a camber bolt part. Another customer was disappointed with the shop's communication style, feeling that they were not transparent about the work being done and the costs.
Concerns about Trust and Transparency
A few customers expressed concerns about the shop's trustworthiness and transparency. One customer felt that the shop was not honest about the work being done and the costs, and another customer was put off by the shop's aggressive sales tactics.
