Making things easy, one vehicle at a time
At Easy Automotive Inc., we are passionate about providing exceptional Japanese auto repair services in San Rafael, California. Our mission is to make car repair easy and stress-free for our customers. As a family-owned and operated business since 1972, we have built a reputation for providing high-quality services, precise diagnoses, and expert repairs.
Our Philosophy
As a certified NAPA AutoCare Center, we are committed to providing our customers with the best possible experience. We strive to deliver honest and professional service, ensuring that our customers feel valued and respected. Our team of experienced technicians is dedicated to staying up-to-date with the latest technological advancements and repair techniques.
Our Services
At Easy Automotive Inc., we specialize in Japanese auto repair services, including:
- Hybrid Diagnostics: Our team is equipped to diagnose and repair hybrid vehicles, ensuring that your car runs smoothly and efficiently.
- Diagnostic Services: Our state-of-the-art diagnostic equipment helps our technicians identify and fix issues quickly and accurately.
- Oil Changes: We offer routine oil changes to keep your engine running smoothly and prolong the life of your vehicle.
- Suspension and Transmission Repairs: Our experts handle repairs for both automatic and manual transmissions, as well as suspension system repairs.
- Computer Diagnostic: Our technicians use advanced scan tools to identify and repair issues with your vehicle's onboard computer system.
What Sets Us Apart
At Easy Automotive Inc., we pride ourselves on being a family-owned and operated business with over 30 years of experience in Japanese car care. Our team is certified by the Automotive Service Excellence (ASE) and has spent years honing their skills through ongoing training and education.
Our Commitment
At Easy Automotive Inc., we are committed to providing individualized attention to each customer, ensuring that their experience is seamless and stress-free. From routine maintenance to complex repairs, we are dedicated to delivering the highest level of service and professionalism.
Poor Service and Unprofessional Behavior
Many customers have had a terrible experience at this establishment, citing poor service and unprofessional behavior from the staff.
Lack of Integrity and Honesty
Reviews highlight instances where staff members have been untruthful, refusing to provide itemized receipts and making false claims about the work done on vehicles. This lack of integrity has led to customers being taken advantage of.
Rude and Unhelpful Staff
Multiple reviewers have reported being treated rudely by staff members, who have been dismissive and uncooperative. One reviewer was even yelled at for waiting too long.
Poor Communication and Long Wait Times
Customers have expressed frustration with the lack of communication from the staff, leading to long wait times and a general sense of disorganization. One reviewer waited four hours for their car to be serviced, only to be told that the wrong part had been ordered.
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