Expert Auto Repairs at an Affordable Price
For over 50 years, Bob's Lil Car Hospital has been serving the community with top-notch auto repair services in Kelso, Washington. Founded in 1968, our team of experienced technicians and service advisors are dedicated to providing expert maintenance, diagnostics, and repairs to ensure the most dependable, longest-lasting, safest, and most enjoyable means of vehicle transportation possible for our customers.
Our Services
At Bob's Lil Car Hospital, we understand the importance of having a reliable vehicle. That's why we offer a wide range of services to keep your car running smoothly. From air conditioning repair to transmission services, our goal is to provide expert auto repairs at an affordable price. Here are some of the services we offer:
- Air Conditioning Repair: Keep your vehicle cool and comfortable with our AC repair services.
- Electrical Repair: Have a dead battery or misfiring starter or alternator? Our electrical repair services can help.
- Engine Services: Whether you need routine maintenance or repairs, our expert technicians are here to help.
- Transmission Services: Trust our experienced technicians to diagnose and repair any transmission issues.
Our Commitment to Excellence
At Bob's Lil Car Hospital, we're committed to providing exceptional customer service and delivering high-quality repairs. Our team of experienced technicians uses state-of-the-art diagnostic equipment to ensure that your vehicle is repaired correctly the first time around. We're dedicated to building long-term relationships with our customers and providing personalized service that meets their unique needs.
Meet Our Team
Our team of experts is comprised of experienced technicians, service advisors, and owners who are passionate about providing top-notch auto repair services. We're committed to ongoing training and education to stay up-to-date with the latest technology and industry developments.
Our History
Bob's Lil Car Hospital was founded in 1968 by Lyle and Delores Coulter, specializing in Hondas and air-cooled Volkswagens. Later, they expanded to include most domestic and Asian vehicles. In 2004, Bob and Laurie Ireton purchased the business and continued to grow and expand. In 2020, Charlie and Kevena Zimmerman took over the business, carrying on the legacy of providing expert auto repair services.
Mission Statement
At Bob's Lil Car Hospital, we believe in the importance of positive relationships with our customers, employees, and vendors. Our mission is to provide professional quality maintenance, diagnostics, and repairs to ensure the most dependable, longest-lasting, safest, and most enjoyable means of vehicle transportation possible for our customers.
Core Values
Our core values are centered around integrity, reliability, pride, and value. We believe in being honest with our customers and ourselves, and admitting when we make a mistake and didn't live up to our own expectations of great customer service.
Conclusion
At Bob's Lil Car Hospital, we're dedicated to providing expert auto repair services, unparalleled customer service, and a commitment to excellence. Whether you need routine maintenance or repairs, we're here to help. Contact us today to schedule an appointment and experience the difference for yourself.
Customer Service
The reviews highlight the excellent customer service at Bob's Lil Car Hospital. Many reviewers praised the friendly and helpful staff, particularly Barbara at the front office, who were willing to answer numerous questions and provide detailed explanations of the repairs. The staff were also commended for their kindness, patience, and professionalism.
Repair Work
The shop's ability to diagnose and repair complex problems was a common theme among the positive reviews. Reviewers appreciated the shop's thoroughness in identifying issues and providing accurate quotes for the repairs. The shop's expertise in fixing problems that other mechanics couldn't solve was also highlighted.
Convenience and Affordability
The convenience of the shop's services, including after-hours pickup and remote payment options, was praised by several reviewers. Additionally, the affordability of the services was mentioned as a positive aspect of the shop.
Negative Experiences
On the other hand, some reviewers had negative experiences with the shop. One reviewer felt that the shop did unnecessary work and charged an excessive amount for it. Another reviewer was unhappy with the shop's inability to fix their car's problem, despite spending a significant amount of money.
Common Issues
Some common issues mentioned in the negative reviews include concerns about the shop's honesty, the quality of their work, and their pricing.
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