Trust us to take care of you better than anyone else.
At Toyota of Manhattan, we are dedicated to providing our customers with an exceptional car-buying and ownership experience. As a premier Toyota dealership in New York City, we are committed to delivering unparalleled service, showcasing a wide range of new and pre-owned Toyota vehicles, and offering comprehensive maintenance and repair services.
Our Dealership
Located in the heart of Manhattan, Toyota of Manhattan is easily accessible from anywhere in the city. Our state-of-the-art facility features a vast showroom, a well-stocked parts department, and a highly trained service team. With a mission to exceed customer expectations, we strive to create a welcoming and informative environment where every customer feels valued and supported.
Our Services
At Toyota of Manhattan, we offer a comprehensive range of services designed to meet the needs of our customers. Whether you're in the market for a new or pre-owned vehicle, requiring vehicle maintenance, or seeking expert repair services, our team of experts is here to help.
New and Pre-Owned Vehicles
Our inventory features a diverse range of new Toyota vehicles, including sedans, SUVs, hybrid, and electric vehicles. We also offer a carefully curated selection of pre-owned Toyota vehicles, expertly inspected and certified to ensure your peace of mind. Whether you're looking for a reliable commuter or a luxurious ride, our sales team will work with you to find the perfect match.
Finance and Leasing
Our finance team is dedicated to helping you find a financing or leasing package that meets your budget and lifestyle. With a vast network of lenders and partnerships, we can tailor a solution that suits your needs. Whether you're a first-time buyer or a seasoned car enthusiast, our team will guide you through the process and ensure a seamless transaction.
Toyota Service and Maintenance
At Toyota of Manhattan, our state-of-the-art service center is equipped to handle all your maintenance and repair needs. From routine oil changes to complex engine repairs, our certified technicians are trained to work on all Toyota models. We utilize the latest diagnostic tools and genuine Toyota parts to ensure your vehicle is serviced to the highest standards.
ToyotaCare
As a Toyota dealership, we believe in the importance of routine maintenance. That's why we offer ToyotaCare, a comprehensive vehicle maintenance program designed to keep your vehicle running smoothly and prolong its lifespan. From oil changes to tire rotations, our certified technicians will ensure your vehicle receives the care it needs.
Toyota Safety Sense
At Toyota of Manhattan, we understand the importance of safety on the road. That's why we proudly offer Toyota Safety Sense, a suite of advanced safety features designed to detect and respond to potential hazards. From lane departure warning to adaptive cruise control, our vehicles are equipped with the latest safety technologies to keep you and your loved ones protected.
Our Commitment
At Toyota of Manhattan, we are committed to delivering exceptional customer service, showcasing a wide range of new and pre-owned vehicles, and providing comprehensive maintenance and repair services. Our team of experts is dedicated to exceeding your expectations and ensuring a stress-free experience. Whether you're buying, selling, or maintaining your vehicle, our doors are always open to welcome you to our family.
Poor Service and Customer Treatment
The reviews are overwhelmingly negative, with customers expressing disappointment and frustration with their experiences at Toyota of Manhattan. Several reviewers mention being treated poorly, with some feeling like they were taken advantage of or ignored.
Insufficient Communication and Mismanagement
Some reviewers experienced issues with communication, including being contacted for appointments without notice, having vehicle information lost, or being given conflicting information about their vehicle's status. Others felt that the dealership was unresponsive or made promises that were not kept.
Vehicle Damage and Repair Issues
Several reviewers reported damage to their vehicles, including one reviewer whose brand new car was damaged during a routine inspection. Others experienced issues with repairs, including being quoted incorrect prices or having their vehicles returned in worse condition than when they were dropped off.
Lack of Empathy and Apology
Some reviewers felt that the dealership demonstrated a lack of empathy and apology when mistakes were made, such as ignoring a customer's concerns or downplaying the severity of an issue.
Positive Experience
One reviewer, Matt Starita, had a positive experience with the service department at Toyota of Manhattan, praising the service team, Rich and Jennifer, for their professionalism and communication.
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