At Bill's On Broadway, we understand the stress and inconvenience associated with vehicle troubles. That's why we're committed to providing Grove City, OH residents with reliable and trustworthy auto repair and maintenance services.
Who we are
Our team is comprised of experienced and certified technicians who are passionate about cars and dedicated to delivering exceptional customer service. Many of our team members are proud veterans, and we uphold the values of integrity, honor, and loyalty in everything we do. We believe in supporting our community and proudly offer discounts to local veterans and first responders.
What we do
We offer a comprehensive range of services to keep your vehicle running smoothly and efficiently, including:
Essential Services
- Oil changes and lubrication
- Brake repairs and maintenance
- Engine diagnostics and repairs
- Electrical system troubleshooting and repair
- Transmission repair and servicing
Advanced Services
- Air conditioning and heating repair and maintenance
- Steering and suspension repair
- Tire alignment and balancing
- Detailed digital vehicle inspections
Commitment to Quality and Transparency
At Bill's On Broadway, we stand behind our work with a generous 3-year/36,000-mile warranty on all repairs. We believe in open communication and will provide you with regular updates on the progress of your repairs.
Your satisfaction is our priority
We understand that you have choices when it comes to auto repair, and we truly appreciate your trust in our expertise. We are committed to providing a positive and stress-free experience for every customer.
Here are just some of the perks you'll enjoy at Bill's On Broadway
- After-hours drop-off and pick-up service
- Free local shuttle service
- Digital vehicle inspections for detailed reporting
- Convenient payment options via text or email
- Comfortable waiting area with Wi-Fi and snacks
Join us in taking care of your vehicle and ensuring its longevity. Contact us today to schedule an appointment!
Poor Customer Service and Unreliable Repairs
Many customers have reported poor customer service and unreliable repairs at Bill's Auto Repair. Some have been left waiting for extended periods of time without being greeted or informed of the status of their vehicle. Others have received inaccurate diagnoses or been overcharged for repairs.
Misdiagnoses and False Estimates
Some customers have reported being told they needed extensive and expensive repairs, only to later discover that the work was not necessary. For example, one customer was told they needed a new motor, which could have cost up to $8,000, only to receive a second opinion that revealed the vehicle was fine. Another customer was overcharged for a job that could have been done for less at other shops.
Unreliable Technicians
Some technicians at Bill's Auto Repair have been accused of neglecting to complete repairs or forgetting to replace essential components, such as brake caliper bolts. One customer reported hearing a loud clanking noise after their vehicle was repaired, only to discover that the bolts were missing and the caliper was loose.
Some Positive Experiences
However, a few customers have reported positive experiences with the staff at Bill's Auto Repair. Some have praised the friendly and customer-service oriented staff, who have gone above and beyond to resolve issues.
Conclusion
Overall, the reviews for Bill's Auto Repair are overwhelmingly negative. Customers have reported poor customer service, misdiagnoses, and unreliable repairs. While a few customers have reported positive experiences, these are vastly outnumbered by the complaints. As such, it is best to avoid this shop and take your business elsewhere.
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