Business Details
41 Years
experience
Your Trusted Auto Body Repair Experts in West Springfield, MA
Western Mass Collision is a family-owned auto body shop serving West Springfield, MA, with over 40 years of combined expertise in auto body and collision repair. Our state-of-the-art facility, equipped with advanced technology like Chief Automotive EZLiners and Velocity Electronic Laser Measuring Systems, ensures precision in every repair. We specialize in collision repair, frame alignment, painting, and headlight restoration, backed by a written warranty on all services. Our team, led by I-CAR Certified owner Andre Marcoux, prioritizes personalized service, seamless insurance coordination, and fast turnaround times. With partnerships with major insurers and a commitment to customer satisfaction, we deliver reliable, high-quality repairs tailored to individual needs.Our skilled staff, including master technicians and experienced office professionals, ensures every vehicle receives meticulous attention to detail. Located in a modern 8,500 sq ft facility, we offer convenient services like car rental assistance, towing support, and a comfortable waiting area. Our dedication to excellence has made us a trusted name in Western Massachusetts for both collision and routine auto body work. We combine cutting-edge technology with traditional craftsmanship to restore vehicles to their pre-accident condition, ensuring client confidence and satisfaction.
Services
Collision Repair
Frame Repair
Painting Services
Headlight Restoration
Auto Body Repair
Insurance Collision Services
Panel Replacement
3M Headlight Lens Restoration
Details
- Year established: 1985
Highlights and features
- 40 Years of Excellence in Auto Body Repair
- I-CAR Certified Expertise for Precision Repairs
- Preferred Provider for Major Insurance Companies
- State-of-the-Art Collision Repair Facility
- Personalized, Family-Style Service with Written Warranty
Associations and certifications
- I-CAR Certified
What people say
Top-notch work
Seamless scheduling
Friendly and helpful staff
Fast turnaround times
Vehicles look brand new
Services
Collision Repair
Our collision repair service utilizes advanced technology like Chief Automotive EZLiners and Velocity Electronic Laser Measuring Systems to restore vehicles to pre-accident condition. Skilled technicians address structural damage with precision, ensuring safety and durability. Backed by a written warranty, this service guarantees quality for both minor dents and major impacts.
Frame Repair
Frame repair involves precision adjustments using two Chief Automotive EZLiners and Velocity Electronic Laser Measuring Systems to correct structural damage. This ensures proper vehicle alignment and safety. The process guarantees factory-spec accuracy, essential for maintaining vehicle integrity and performance after collisions.
Painting Services
Professional painting services use two downdraft spray booths with baking ovens for flawless, durable finishes. Our team matches factory paint codes precisely, ensuring seamless color blending. The process includes surface preparation, primer application, and high-quality paint for showroom-worthy results.
Headlight Restoration
3M headlight lens restoration removes oxidation and hazing, enhancing nighttime visibility and safety. The process restores clarity and appearance of yellowed or foggy headlights. This cost-effective service extends headlight lifespan while improving vehicle aesthetics.
Insurance Collision Services
As a preferred provider for major insurers like Liberty Mutual, we streamline collision repair claims processing. Our team coordinates directly with insurance companies, handling paperwork and estimates. This service ensures hassle-free repairs with transparent pricing and timely completion.
People
Andre Marcoux
Owner/Operator
Andre Marcoux, owner of Western Mass Collision since 2005, brings 40 years of auto body repair expertise. I-CAR Certified and a MABA member, he oversees precision repairs and ensures adherence to industry standards through annual training and advanced equipment.
Nancy
Office Manager
Nancy, with over 35 years of experience, manages customer service and insurance coordination. She streamlines claims processing and rental car arrangements, ensuring a stress-free experience for clients while maintaining clear communication throughout repair timelines.
Questions
What services does Western Mass Collision offer?
We provide collision repair, frame alignment, painting, headlight restoration, and insurance claim assistance using advanced technology and certified technicians.
Do you work with insurance companies?
Yes, we are a preferred provider for major insurers like Liberty Mutual, handling claims processing and paperwork directly with your insurance carrier.
What areas do you serve?
We serve Western Massachusetts, including West Springfield and surrounding communities, with towing and rental car assistance available.
Is there a warranty on repairs?
All repairs come with a written warranty, ensuring quality craftsmanship and long-lasting results for every vehicle we service.
What are your business hours?
We operate Monday-Friday, 8:30 AM-5:00 PM. Appointments can be scheduled outside these hours with prior arrangement.
