At Sugar Creek Tire & Auto, we pride ourselves on being a locally owned and operated automotive service center with a rich history dating back over 25 years. Our team of experienced technicians and staff are dedicated to providing exceptional service to our customers from Charlotte, NC, including Uptown and Downtown Charlotte, NODA, Concord, NC, Matthews, NC, and surrounding areas.
Our Services
We offer a wide range of services to cater to our customers' automotive needs. Our ASE-certified technicians are equipped to perform tire and wheel services, including computer spin balancing, flat tire repairs, and tire rotations. We also provide state inspections, brake repairs, diagnostics, exhaust system repairs, preventive maintenance, steering and suspension system repairs, wheel alignments, transmission repairs, and electrical system repairs.
Tire Selection
Our state-of-the-art Tire Size Finder allows you to browse through top-quality tires from industry-leading manufacturers like MICHELIN, BFGoodrich, Goodyear, and Uniroyal. Whether you're looking for tires for your daily commute or off-road adventures, we've got you covered. Our knowledgeable staff will help you find the right tires for your vehicle, ensuring a smooth and safe driving experience.
Auto Repairs
Our experienced mechanics have been repairing vehicles at Sugar Creek Tire & Auto for over 25 years. We're equipped to handle a wide range of auto repairs, from routine maintenance to more complex issues. Our staff of seasoned auto mechanics are dedicated to getting you back on the road quickly and efficiently.
Propane Wheels and Services
In addition to tires and auto repairs, we also offer propane wheels and a range of services, including state inspections, brake repairs, diagnostics, exhaust system repairs, preventive maintenance, steering and suspension system repairs, wheel alignments, transmission repairs, and electrical system repairs.
About Our Location
Located at 126 East Sugar Creek Rd. in Charlotte, NC, we're conveniently located near the intersection of East Sugar Creek Road and South Parkway Drive. Our store hours are as follows:
Hours of Operation
- Monday: 8:00 AM - 5:30 PM
- Tuesday: 8:00 AM - 5:30 PM
- Wednesday: 8:00 AM - 5:30 PM
- Thursday: 8:00 AM - 5:30 PM
- Friday: Closed
- Saturday: Closed
- Sunday: Closed
Payment Options
We accept a variety of payment options, including ARI, Cash, Enterprise Fleet, GE Capital Fleet, Goodyear Credit Card, Goodyear National Account, Mastercard National Account, PHH Fleet, Visa, and Wheels.
Overall Perception
The majority of customers who have visited Sugar Creek Tire & Auto/ Good Year have left with a positive review, praising the staff's friendly and professional demeanor, as well as the reasonable prices and excellent work. However, a few customers have had negative experiences, mainly citing poor customer service.
Quality of Work
From the reviews, it's clear that the automotive shop has received high praise for their work. Many customers have mentioned that they have been satisfied with the quality of service and repairs, and have recommended the shop to others.
Customer Service
The customer service at Sugar Creek Tire & Auto/ Good Year has been a mixed bag. While some customers have reported excellent service, others have had negative experiences. Toby, one of the owners, has been criticized for his condescending and dismissive attitude, leading one customer to feel unwelcome and unvalued.
Price and Value
Many customers have commented on the reasonable prices offered by Sugar Creek Tire & Auto/ Good Year, which they believe reflects good value for the quality of work and service.
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