Exceptional Service. Phoenix Auto Repair.
For over four decades, Perez Auto Repair has been serving the community of Phoenix, Arizona, with reliable and comprehensive automotive care. As a family-owned and operated business, we take pride in delivering exceptional customer service and meticulous repairs for all makes and models of vehicles.
Our Expertise and Experience
Our team of ASE Certified mechanics and I-CAR technicians are highly skilled and experienced in performing a full range of repairs, including:
- General repairs: Oil changes, tune-ups, brakes, electrical issues, fluid flushes, transmission repairs, and more.
- Specialized services: Air conditioning repair, engine diagnostics, hybrid vehicle repair, electrical system troubleshooting, and specialized repairs for various makes and models.
Customer-Focused Approach
At Perez Auto Repair, our customers are our top priority. We believe in open communication, transparent pricing, and exceeding expectations. Our dedication to detail and commitment to customer satisfaction is evident in our meticulous workmanship and our unwavering attention to your needs.
Why Choose Perez Auto Repair?
- Experienced technicians: Our skilled mechanics have extensive experience and continuous training.
- Honest and upfront pricing: We provide clear and transparent estimates before any work begins.
- Flexible financing options: We partner with reputable companies to offer financing plans that fit your budget.
- Quality parts and equipment: We use only top-quality parts and equipment from trusted suppliers.
- Dedicated customer service: Our friendly staff is committed to providing personalized and exceptional service.
Overwhelmingly Positive Experience
The majority of the reviews are extremely positive, with numerous customers praising Perez Auto Repair for their excellent service, reasonable prices, and dedication to customer satisfaction. The shop's mechanics, customer service, and guarantee of best price in town have earned them a reputation for being reliable and trustworthy. Many customers have expressed their gratitude for the attention and care received, stating that they will be back and will refer others.
Negative Reviews
Unfortunately, there are a few negative reviews that stand out. One customer, Andrew Bernal, had a horrific experience with the shop, citing poor communication and customer service. He claimed that the shop broke his fuel gauge and AC during a fuel pump replacement and refused to take responsibility. Another customer, Passion Green, experienced horrible customer service and was unable to retrieve her alarm/gps device. A third customer, Brittany Young, expressed disappointment with the shop's performance, stating that quality work is no longer a priority due to the high volume of cars they receive.
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