Business Details
Your Trusted Subaru Dealer in Lyme, CT
Reynolds Subaru has been a family-run business since 1859, serving Connecticut for six generations. Our dealership combines a rich heritage with modern automotive solutions, offering a wide selection of new and pre-owned Subaru vehicles. Our team prioritizes exceptional customer service, ensuring a seamless experience whether you're purchasing from home or visiting our facility. We provide convenient options like pickup and delivery services, complemented by our strategic location near major highways. With a state-of-the-art service center staffed by factory-trained technicians, we ensure your Subaru receives expert care.Our commitment to quality extends to genuine OEM parts and competitive financing options tailored to your needs. Recognized with a 4.9-star rating on Google, we pride ourselves on transparency, professionalism, and community involvement. As part of the Subaru Love Promise initiative, we actively support local organizations, reflecting our dedication to making a positive impact beyond automotive sales.
Services
New Vehicle Sales
Pre-Owned Sales
Certified Pre-Owned
Service Center
Parts Department
Financing Options
Lease Programs
Tire Sales
Maintenance Packages
Vehicle Appraisals
Highlights and features
- Exceptional customer service with 6 generations of family ownership
- Online trade-in appraisal and home delivery options available
- State-of-the-art service facility with Subaru Master technicians
- Complimentary loaner vehicles during service appointments
- Active community involvement through the Subaru Love Promise initiative
What people say
Exceptional service
Knowledgeable staff
Transparent pricing
Community involvement
Family-friendly atmosphere
Services
New Vehicle Sales
Reynolds Subaru offers the latest Subaru models including the Ascent, Outback, Forester, and Crosstrek. Our inventory features award-winning safety technology, symmetrical all-wheel drive, and fuel-efficient designs. Our sales team provides personalized guidance through financing options, trade-in appraisals, and vehicle customization. With competitive pricing and special offers available, we ensure a transparent purchasing experience that prioritizes customer satisfaction over sales targets.
Pre-Owned Sales
Our certified pre-owned and used vehicle inventory includes Subaru models and other popular brands. Each vehicle undergoes rigorous inspection to meet Subaru's standards while offering budget-friendly options. We provide detailed vehicle history reports and financing assistance to help customers find reliable transportation solutions. Our selection includes SUVs, sedans, and trucks from various manufacturers with competitive pricing and flexible payment options.
Service Center
Factory-trained technicians deliver expert maintenance and repairs using genuine Subaru parts. Services include oil changes, brake repairs, tire rotations, and complex diagnostics. Our state-of-the-art facility features the latest diagnostic equipment for precise service execution. We offer complimentary multi-point inspections and loaner vehicles to minimize customer inconvenience during service appointments.
Parts Department
Our parts center provides authentic Subaru components and accessories for all model years. Expert parts advisors assist with identifying correct components for maintenance or performance upgrades. We maintain extensive inventory of commonly needed parts while offering special ordering capabilities for specialized items. The department supports both professional mechanics and DIY customers with technical guidance and product recommendations.
Financing Options
Our finance center partners with multiple lenders to secure competitive rates for new and used vehicle purchases. We offer online pre-approval applications and work with customers to optimize credit opportunities. Special programs available for educators, military personnel, and Subaru loyalty customers. Our team explains all financing terms clearly to ensure customers understand their payment obligations.
People
Hayden Reynolds
General Manager and Owner/Principal
Sixth-generation leader of Reynolds Subaru with direct oversight of dealership operations. Maintains family commitment to community service while implementing modern automotive sales practices. Ensures alignment with Subaru's quality standards and customer satisfaction principles.
Kathryn Wayland
CEO and Controller
Oversees financial operations and strategic planning for the dealership. Implements fiscal controls while maintaining the family business ethos. Coordinates community outreach programs and ensures compliance with corporate governance standards across all dealership functions.
Nora A. Walters
General Sales Manager
Manages new vehicle sales operations with focus on customer satisfaction. Trains sales staff in Subaru product knowledge and ethical sales practices. Coordinates new model launch events and inventory management strategies to meet market demand.
Mike Nicolo
Subaru Service Manager
Leads team of certified technicians to maintain high service standards. Implements factory-recommended maintenance procedures and diagnostic protocols. Oversees service scheduling efficiency and ensures timely completion of all repair work while maintaining quality control.
Bill Ziarko
Parts Manager
Manages parts inventory and customer service for genuine Subaru components. Provides technical advice to customers and technicians. Maintains relationships with parts suppliers to ensure availability of critical components while optimizing inventory turnover rates.
Questions
How can I schedule service for my Subaru?
Use our online scheduler or contact our service department at 860-434-0028 Ext. 220 during business hours for appointment booking.
Do you offer financing options for Subaru purchases?
Yes, we partner with multiple lenders to provide competitive financing rates for new and pre-owned vehicles.
What service specials are currently available?
Check our website monthly for updated service promotions including oil change packages and seasonal maintenance discounts.
Are you involved in the local community?
We actively support local organizations through the Subaru Love Promise program and community events.
What makes Subaru vehicles special?
Standard symmetrical all-wheel drive, award-winning safety technology, and exceptional resale value distinguish Subaru models.
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