Prioritizing your safety and reliability since 1990
Welcome to Luttrell's Auto Center, a trusted name in auto repair and maintenance services for families across our area. Since 1990, we've been dedicated to providing the best workmanship and customer experience possible. As a NAPA AutoCare Center, we back qualifying work through nationwide warranty, ensuring your vehicle is in good hands.
About Us
At Luttrell's Auto Center, we're a family-owned, professional, and honest auto service that prioritizes those in Walla Walla and surrounding areas. Our team of ASE-certified technicians are passionate about ensuring that you and your loved ones drive in a safe and reliable vehicle. We're affiliated with AAA and utilize the best auto technology available.
Our Services
Our team is dedicated to providing a wide range of automotive services, including:
- A/C repair
- Battery replacement
- Belt and hose replacement
- Brake repairs
- Cooling system services
- Engine diagnostics and repairs
- Steering and suspension work
- Wheel alignments
Benefits of Choosing Luttrell's Auto Center
- Nationwide warranty through the NAPA Peace of Mind Warranty
- ASE-certified technicians on staff
- High-quality parts used in all repairs
- Clean and comfortable waiting area with free coffee and Wi-Fi
- Night key drop for added convenience
Preventive Maintenance
Our experienced technicians can help you follow your owner's manual for recommended maintenance services. We offer a range of services, including:
- Lube and oil change
- Oil filter change
- Air filter change
- Spring and winter checkup
Getting Started
At Luttrell's Auto Center, we're committed to providing exceptional service and maintaining transparency in our pricing. We're proud to serve Walla Walla, WA, Dixie, WA, Dayton, WA, and surrounding areas. Contact us today to schedule your next service appointment.
Call For Appointment
Phone: (509) 529-7491
Address: 927 W Rose St, Walla Walla, WA 99362
Come Visit Us
Our hours of operation are:
- Monday to Thursday: 7:30 AM - 5:30 PM
- Friday: 7:30 AM - 12:00 PM
- Saturday: Closed
- Sunday: Closed
Overview of Customer Reviews
Positive Experiences
Many customers have had positive experiences with Luttrell's, praising their expert service, reasonable prices, and courteous staff. They appreciated the ease of scheduling appointments, the quality of the repairs, and the transparency of the process. Some customers specifically highlighted the honesty and trustworthiness of the mechanics, as well as the prompt and efficient service.
Negative Experiences
On the other hand, some customers have had negative experiences, citing issues with communication, billing, and the quality of repairs. Some felt that the prices were too high, and that the shop was trying to take advantage of them. Others had issues with the shop's integrity, citing instances of misdiagnosis, overcharging, and poor customer service.
Common Praises
- Expert service
- Reasonable prices
- Courteous staff
- Ease of scheduling appointments
- Transparency of the process
- Honesty and trustworthiness of mechanics
Common Complaints
- Poor communication
- High prices
- Misdiagnosis
- Overcharging
- Poor customer service
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