Trust us to get you back on the road, safely and efficiently!
A & A Complete Automotive Repair is a family-owned and operated business that has been serving the Mount Prospect community and surrounding areas for over 25 years. With 40 years of experience and excellence, our team of certified mechanics is dedicated to providing top-notch car care services at affordable rates. Our state-of-the-art automotive center is fully equipped to handle all of your maintenance and repair needs, from computer diagnostics to factory scheduled maintenance checks and quick turnaround times.
Our Services
At A & A Complete Automotive Repair, we understand that your vehicle is a valuable investment, and we are committed to ensuring its safety and longevity. Our comprehensive range of services includes oil and filter changes, exhaust system repair, transmission repair and rebuild, engine repair and replacement, check engine light diagnostics and repair, electrical repairs, tires and tire services, brakes, factory scheduled maintenance, and much more. We also offer specialized services such as fleet accounts, light and medium duty commercial vehicles and box trucks, Intoxalock installation and removal, and complete automotive services.
Our Mission
Our mission is to provide exceptional client care, impeccable services, and competitive rates to ensure that our customers are completely satisfied with our work. We take pride in being honest and transparent in our dealings, providing fair and honest pricing, written estimates, and computer diagnostics to help our customers make informed decisions. We are committed to going above and beyond to find budget-oriented solutions for our customers, and we stand behind our work with a 2-year/24,000-mile warranty.
Our Values
At A & A Complete Automotive Repair, we value our customers and strive to build long-term relationships with them. We believe in providing quality services, exceptional client care, and honest advice to help our customers maintain their vehicles and extend their lifespan. We are dedicated to being a one-stop auto repair shop, catering to all of our customers' needs and providing them with a hassle-free experience.
Overall Experience
The majority of customers have had a positive experience with Auto Man, praising the shop's prompt and thorough service, friendly staff, and honest workmanship.
Praises for the Shop
- Many customers have expressed their satisfaction with the shop's ability to diagnose and fix issues with their vehicles, often at a lower cost than initially quoted.
- The staff, particularly Jim, have been praised for their friendly and helpful nature, with some customers appreciating the extra mile they go to provide excellent customer service, such as offering rides home.
- The shop's honesty and transparency have also been commended, with customers appreciating the detailed explanations of the work needed and the fair prices charged.
Criticism and Areas for Improvement
- A few customers have reported negative experiences, including one instance of a battery being switched out despite having a warranty, and another instance of poor customer service when inquiring about installing a part.
- Some customers have mentioned minor issues, such as parking being tricky during busy times.
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