At RIX Automotive, we pride ourselves on being a premier independent Japanese-import vehicle repair specialist. Our team of factory-trained and ASE master certified technicians has decades of experience working with Honda, Toyota, and other Japanese vehicle brands. Our showroom is located in Mason, Ohio, and we serve a wide range of customers from the Cincinnati area and beyond.
Our Mission
Our mission is to provide exceptional customer service, coupled with top-notch repair and maintenance services for your Japanese-import vehicle. We understand the unique needs of these vehicles and are equipped to meet those needs with our state-of-the-art equipment and expertly trained technicians.
Our Services
Our team of experts offers a wide range of services to keep your vehicle running smoothly and efficiently. From routine maintenance services such as oil changes and timing belt replacements to more extensive repairs like brake system overhauls and suspension repairs, we have the expertise and equipment to get the job done right.
Preventative Maintenance Services
We believe that preventative maintenance is key to extending the life of your vehicle and preventing costly repairs down the road. Our preventative maintenance services include oil changes, tire rotations, and brake pad replacements. We also offer fleet vehicle maintenance services for businesses and organizations with multiple vehicles.
Diagnostic and Repair Services
Our technicians are trained to diagnose and repair a wide range of issues with your Japanese-import vehicle. From simple repairs like spark plug replacements to more complex issues like engine rebuilds and transmission overhauls, we have the skills and expertise to get your vehicle running smoothly and efficiently.
Off-Road Division
In addition to our standard repair services, we also offer sales and installation of suspension lifts, wheel and tires, and accessories for off-road and overlanding applications through our Off-Road Division.
Why Choose RIX Automotive?
At RIX Automotive, we pride ourselves on providing exceptional customer service, expertly trained technicians, and a commitment to excellence in every aspect of our business. We believe that trust is built on communication, honesty, and doing things the right way. We strive to create a positive experience for our customers and to earn their loyalty and trust.
Overall Experience
Rix Automotive seems to be a highly-recommended and reputable shop, with every reviewer giving them a 5-star rating. The customers praise the shop's exceptional service, expertise, and honesty. They appreciate the team's ability to communicate effectively, provide detailed reports, and go above and beyond to ensure their vehicles are well-maintained.
Staff and Expertise
The reviewers have good things to say about the staff, who are described as knowledgeable, experienced, and professional. Adam, Jimmy, and Rick are specifically mentioned for their excellent service and expertise, particularly when it comes to Honda and Infinity vehicles.
Quotations and Pricing
Several reviewers mention that the shop's quotations are fair and accurate, with one customer noting that the price was half that of the dealership. Another customer appreciated the transparent pricing and the shop's willingness to perform work at a competitive price.
Communication and Updates
The reviewers rave about the shop's excellent communication and updates throughout the repair process. They appreciate receiving detailed reports, text updates, and personal touches from Rick, which provides them with peace of mind and helps them stay informed.
Professionalism and Cleanliness
The reviewers also praise the shop's cleanliness and professionalism, with one customer noting that the lobby is a comfortable place to wait.
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