At Motor Wise of Kokomo, we pride ourselves on being a full-service auto repair shop dedicated to providing excellent service to the Kokomo, IN, Greentown, IN, Russiaville, IN, and surrounding areas. Established in 1991 by Les Felton Sr. and Les Jr., our father-and-son business has built a reputation for quality automotive repairs and friendly service over the years. As a 100% Veteran Owned and Operated business, we cater fully to Veterans and their spouses.
Our Services
At Motor Wise of Kokomo, we understand the importance of keeping your vehicle running smoothly and efficiently. That's why we offer a wide range of automotive services to meet your needs. From routine maintenance to extensive repairs, our team of ASE-certified technicians is equipped to handle any job. Our services include:
- A/C Repair: Stay cool and comfortable on the road with our expert air conditioning repair services.
- Battery Replacement: Trust us to replace your worn-out battery with a new one from a reputable manufacturer.
- Brake Repair: Bring your vehicle to a halt with confidence thanks to our brake repair services.
- Cooling System Services: Keep your engine running smoothly with our cooling system services, including radiator and thermostat replacement.
- Engine Diagnostics: Get to the root of the problem with our comprehensive engine diagnostic services.
- Preventive Maintenance: Follow your owner's manual for recommended maintenance services, such as oil changes, lube and oil filter changes, air filter replacements, and spring/winter checkups.
- Steering and Suspension Work: Drive with confidence knowing your steering and suspension systems are in top condition.
NAPA AutoCare Center Benefits
As a NAPA AutoCare Center, we're committed to providing you with exceptional service and peace of mind. Our nationwide warranty covers qualifying services for 24-months/24,000 miles. With the NAPA EasyPay Credit Card, you can extend that protection to 36-months/36,000 miles. We're proud to offer these benefits as part of the NAPA network, because we care about your vehicle and your safety.
Why Choose Motor Wise of Kokomo?
- Nationwide Warranty: Drive with confidence knowing your qualifying repair is covered through the NAPA Peace of Mind Warranty.
- Preventive Maintenance: Follow your owner's manual for recommended maintenance services to keep your vehicle running smoothly.
- Waiting Area: Enjoy our clean and comfortable waiting area with complimentary refreshments and Wi-Fi.
- Shuttle Service: Ask about our local shuttle service or pick-up and delivery options.
- Financing: Talk with a member of our team about our financing options for automotive services, like the NAPA EasyPay Credit Card.
Visit Us Today
Stop by Motor Wise of Kokomo today and experience the Motor Wise difference for yourself. Our team is dedicated to providing the best workmanship and customer service experience possible. With our commitment to quality and customer satisfaction, we're confident you'll find the perfect solution for your vehicle's needs. Visit us today and discover the Motor Wise way.
Communication and Service
Most reviewers had a positive experience with Motor Wise, praising the staff's excellent communication, quick service, and fair prices. They appreciated the fact that Les and his team were willing to work with them and their warranty company to get their vehicles repaired in a timely manner.
Variability in Customer Service
However, a few reviewers had issues with customer service. One reviewer, Shanna Wolfe, had to follow up multiple times to get an appointment to fix an oil pan gasket that was promised months earlier. She was disappointed with the lack of follow-through and felt that the shop did not prioritize her business.
Another reviewer, Adam Malinowski, had a disastrous experience. His car required repairs, but the shop cracked the upper air intake manifold and never informed him of the issue. When he brought it to their attention, he was met with threats from the mechanics and felt that the shop did not resolve the problem properly.
Professionalism and Knowledge
On the other hand, many reviewers praised Les and his team's professionalism, knowledge, and expertise. They appreciated the fact that the shop was run by Les, who was described as a "true gentleman" and a "wonderful and caring man."
Overall Impression
While some reviewers had negative experiences, the majority of reviewers were highly satisfied with the service provided by Motor Wise. They praised the shop's quick turn-around time, fair prices, and friendly staff.
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