At Ace Automotive Service, we pride ourselves on providing top-notch auto repair services to the good people of Kokomo and surrounding areas. With years of experience and a team of certified mechanics, we strive to deliver exceptional service that exceeds our customers' expectations.
Our Services
At Ace Automotive Service, we understand that every vehicle is unique, which is why we offer a wide range of services designed to cater to all your automotive needs. From routine maintenance to complex repairs, our skilled technicians are equipped to tackle any job, big or small. Our services include:
- 4x4 Services: We offer expert 4x4 system repairs and maintenance to ensure your vehicle is in top condition.
- AC Repair: Our technicians are certified to diagnose and repair AC systems, ensuring your vehicle's interior remains comfortable and cool.
- Asian Vehicle Repair: We specialize in repairing Asian-made vehicles, including Toyota, Honda, and Nissan.
- Brakes: Our team of experts will diagnose and repair your brake system, ensuring your safety on the road.
- Car & Truck Care: We offer routine maintenance and repair services for domestic and import vehicles of all makes and models.
- Collision Repair Services: Our skilled technicians will repair and restore your vehicle to its original condition after an accident.
- Electronic Services: We provide expert electrical system repairs, from simple to complex issues.
- Engine & Transmission: Our technicians will diagnose and repair engine and transmission problems, ensuring your vehicle runs smoothly.
What Sets Us Apart
At Ace Automotive Service, we understand that time is money, which is why we strive to complete most repairs while you wait. Our no-hidden-cost guarantee ensures you receive a transparent and easy-to-understand estimate before any work begins. We also provide a satisfaction guarantee, replacing any defective parts and standing behind our work for your peace of mind.
Why Choose Us
Our commitment to excellence is reflected in the testimonials of our satisfied customers, who have praised our expert services and competitive prices. As a family-owned business, we take pride in building long-term relationships with our customers, ensuring their loyalty and trust.
Get Back on the Road
At Ace Automotive Service, we understand that unexpected car troubles can be frustrating and costly. That's why we offer a comprehensive range of services, from routine maintenance to complex repairs, to get you back on the road quickly and efficiently. Contact us today to schedule an appointment or learn more about our services.
Customer Reviews Summary
Unsatisfied Customers
Rude Service: Some customers have reported being treated poorly by the staff. Amy Smith mentioned that a mechanic was unprovokedly rude and dismissive while Lance Wesby felt he was overcharged and taken advantage of. These customers seem to have had poor customer service experiences.
Pricing Issues: Lance Wesby and Amy Smith both mentioned pricing concerns, with Lance feeling he was overcharged and Amy not being given an honest estimate.
Lack of Effort: Amy Smith felt that a mechanic did not make an effort to look at her flat tire, and Lance Wesby thought he was being taken advantage of due to a lack of transparency.
Untrustworthy: Amy Smith and Lance Wesby seem to have lost trust in the business due to their negative experiences.
Satisfied Customers
Excellent Service: On the other hand, several customers have reported excellent service, mentioning quick diagnosis, fair pricing, and efficient work.
Reasonable Prices: Many satisfied customers have mentioned reasonable prices and being happy with the service performed.
Quality Work: Some customers have praised the quality of the work, with Major Ellis having his truck fixed in a timely manner and Peter Chen having his car's electrical system repaired.
Honesty: Satisfied customers have praised the honesty of the business, with some mentioning that they were given an accurate estimate of the cost of repairs.
Repeat Business: Many satisfied customers have mentioned that they will return to the business, with some even becoming repeat customers.
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