Your Vehicle is Safe in our Hands
Since 1967, Benchmark Transmission & Auto Care has proudly served the Newark and Middletown communities, providing exceptional car care with a human touch. We stand out not just for our expertise but for our commitment to transparency, convenience, and integrity - a philosophy we call the "people-first approach."
What sets us apart?
- Passionate & skilled technicians: Our team of certified technicians are passionate about cars and dedicated to providing personalized attention to each vehicle.
- Upfront estimates: Get clear and honest cost breakdowns before any work begins, so you can make informed decisions.
- Unbeatable warranty: Enjoy peace of mind with our comprehensive warranty that protects your investment coast to coast.
- People-first approach: We prioritize open communication, offering a welcoming and comfortable environment for our valued clients.
Our Services
We offer a comprehensive range of automotive services, including:
- General repairs: Engine tune-ups, oil changes, belts and hoses, brakes, suspension, electrical issues, and more.
- Transmissions & diagnostics: Transmission repair and replacement, fluid changes, diagnostics, and expert advice.
- Preventative care: Regular vehicle inspections to identify potential problems and save you money in the long run.
We believe in building lasting relationships with our clients by exceeding expectations. Our commitment to:
- Providing accurate and timely diagnosis
- Offering transparent and fair pricing
- Delivering exceptional customer service
has earned us a reputation as one of the most trusted auto repair shops in the area.
Join us on your journey to automotive excellence!
Schedule an appointment online or call us today to discuss your automotive needs and discover the Benchmark difference.
Overall Experience
Benchmark Transmission has an exceptional reputation, with all 12 reviews being 5-star ratings. The majority of reviewers praised the shop's honesty, transparency, and professionalism.
Constructive Feedback
Some reviewers mentioned that the shop took extra time to ensure accurate pricing and diagnosis, which they appreciated. One reviewer recalled a similar experience when they were initially hesitant about the initial estimate, but the shop's transparency put their mind at ease.
Services Performed
The variety of services performed at Benchmark Transmission includes transmission replacements, repairs, and maintenance. Reviewers praised the shop's ability to diagnose complex issues, such as transmission problems, and provide fair and reasonable estimates.
Communication
Multiple reviewers commended Benchmark Transmission on their excellent communication skills. The owners and technicians were described as being honest, transparent, and willing to explain complex information in a clear and concise manner.
Follow-up
Several reviewers mentioned that the shop followed up with them after the repair to ensure they were satisfied with the work completed. This attention to detail and commitment to customer satisfaction is a testament to the shop's dedication to their clients.
Lack of Complaints
There were no negative comments or complaints about Benchmark Transmission's services, pricing, or staff. The overall tone of the reviews was overwhelmingly positive, with reviewers praising the shop's integrity, honesty, and commitment to quality work.
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