Our Family Taking Care of Your Family
At Kirkwood Auto Center, we are more than just an auto repair shop - we're a family. Our commitment to providing exceptional service and unparalleled care has earned us a reputation as the preferred auto repair shop in New Castle County. For over 40 years, we have been dedicated to putting our customers first, and it's this commitment that has allowed us to build lasting relationships with our clients.
Our Story
Founded in 1979, Kirkwood Auto Center has been a cornerstone of the Wilmington community for over four decades. Our humble beginnings were rooted in a passion for providing top-notch auto repair services, and we've since grown into a leading auto repair shop, recognized by the Reader's Choice Awards as "Best Auto Repair and Tire Center" in Wilmington, Delaware.
Why Choose Us?
At Kirkwood Auto Center, we're committed to providing a comprehensive suite of auto services, tailored to meet the unique needs of every vehicle. Our ASE-certified technicians, paired with state-of-the-art tools and equipment, ensure that our customers receive exceptional care. From general repairs to preventative maintenance, our team is dedicated to providing transparent and honest communication throughout the repair process.
What Sets Us Apart
Our commitment to excellence is unmatched in the industry. We offer an unparalleled level of customer service, backed by our 2-year/24,000-mile warranty. Our team is dedicated to providing personalized service, taking the time to understand each customer's specific needs and concerns. Whether it's a routine oil change or a complex repair, our team is equipped to handle it with professionalism and precision.
Services
Our suite of services is designed to cater to the unique needs of every vehicle. From routine maintenance to complex repairs, our team is equipped to provide high-quality services, including:
- A/C Repair
- Brake Repair
- Check Engine Light Diagnosis
- Exhaust Repair
- Hybrid Repair
- Transmission Repair
- Tune-Up
Financing and Warranty
We understand that unexpected repairs can be stressful. That's why we offer financing options, including 0% interest on all purchases over $199. Our 2-year/24,000-mile warranty provides peace of mind, knowing that you're protected against any unexpected repairs in the future.
Community Involvement
At Kirkwood Auto Center, we're committed to giving back to our community. We believe in supporting our local heroes, offering discounts to first responders and military personnel. We're proud to be a part of the Wilmington community and look forward to continuing our tradition of excellent service.
Quality of Service
The majority of customers have had positive experiences with Kirkwood Auto Center, praising their professional and courteous service. They appreciate the transparent communication, explanation of work performed, and competitive pricing. The team's attention to detail and commitment to providing excellent service have earned them a reputation for reliability.
Competence
The reputation of Kirkwood Auto Center is built on their ability to diagnose and repair complex issues. Customers appreciate the thoroughness of their inspections and the willingness to explain any additional maintenance needed. The center's professionalism and competence have earned them a loyal customer base.
Convenience
The convenience of Kirkwood Auto Center is also mentioned frequently. The availability of courtesy shuttle service, the ease of making appointments, and the promptness of work completion are all appreciated by customers.
Negative Experience
However, one customer had a negative experience, citing long wait times and a lack of satisfaction with the service provided. They felt undervalued and unhappy with the outcome.
