A Legacy of Excellence in Auto Care since 1949
Since 1949, Ken's Alignment Auto Service Center has proudly served Aberdeen, Groton, and surrounding areas with comprehensive automotive care. Guided by a commitment to quality, our experienced technicians and dedicated staff are passionate about keeping you safe and on the road.
Expertise at Your Service
Our services span a wide range, encompassing everything from routine maintenance to complex repairs. Choose from:
- Preventative Care: Oil changes, tire rotations, alignments, battery checks, and more.
- Diagnostic & Repair: Engine diagnostics, brake repair, transmission repair, suspension repair, and more.
- Specialized Services: DOT inspections, fleet services, lift kits and framework repairs.
- Tire Solutions: Expert tire sales, installation, balancing, and alignment.
Peace of Mind with NAPA AutoCare Center Benefits
As a certified NAPA AutoCare Center, we provide our customers with:
- Nationwide Peace of Mind Warranty: Enjoy nationwide coverage for qualifying services with this comprehensive warranty.
- ASE-Certified Technicians: Our technicians are highly trained and certified, ensuring expertise and professionalism.
- Quality Parts: We use only genuine or premium parts to guarantee optimal performance and longevity.
Why Choose Ken's Alignment Auto Service Center?
- Generations of Experience: Over 60 years of serving the community and delivering exceptional care.
- Trusted by Customers: A reputation built on honesty, integrity, and exceptional workmanship.
- Transparent Communication: We keep you updated on every step of the process and answer any questions you have.
- Unwavering Commitment: We are dedicated to your satisfaction and ensuring your peace of mind.
Issues with Estimation and Pricing
Some customers have had issues with the shop's pricing and estimation process. Two reviewers reported being quoted one price initially, only to be charged a higher amount later on. In one case, the customer was told they would need to pay for a "free" estimate, and in another case, the final price was three times higher than the initial quote.
Concerns with Performance Focused Service
One reviewer, who was looking for performance-focused service, reported having a poor experience at the shop. They claimed that the staff did not take their custom alignment numbers seriously and failed to achieve the desired specs. They also reported finding an alignment bolt that had not been tightened properly, which could have caused serious injury.
Dissatisfaction with Communication and Transparency
Several reviewers reported feeling misled or uninformed during their interactions with the shop. One customer was charged for a "free" estimate, while another was not kept informed about the status of their repair. In one case, the customer reported that the shop failed to complete some of the requested work and broke additional components.
Positives Experiences
On the other hand, many reviewers have reported having positive experiences at the shop. They praised the staff for being knowledgeable, friendly, and timely in their work. Some customers appreciated the shop's willingness to work with them to find solutions to their problems, and others reported being satisfied with the quality of the repairs.
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