Auto Estates stands out as a different kind of car dealership. Founded on the principle that car buying should be a simple and enjoyable experience, we prioritize transparency, honesty, and customer satisfaction above all else.
Our Mission
Our mission is to empower you, the customer, with upfront pricing, comprehensive information, and personalized attention. We carefully curate our inventory and offer a diverse selection of high-quality vehicles across all price ranges.
What Sets Us Apart?
- Honest and Transparent Pricing: We provide clear and competitive pricing on all our vehicles, with no hidden fees or surprises.
- Detailed Vehicle History: We provide comprehensive vehicle history reports on every car, so you know exactly what you're getting.
- Expert Trade-In Values: We offer competitive offers when you trade in your old vehicle towards a new purchase.
- Stress-Free Financing Options: We work with various lenders to offer financing options to fit your individual needs and budget.
- Exceptional Customer Service: Our friendly and knowledgeable staff is dedicated to providing personalized attention and answering any questions you may have.
Our Services
Auto Estates offers a full range of services to meet all your automotive needs, including:
- Buying and Selling Cars: We facilitate the entire process of selling or buying a vehicle, making it seamless and efficient.
- Trade-Ins: We gladly accept trade-ins of all kinds, regardless of their condition.
- Financing: We work with lenders to find you the best financing options for your needs.
- Certifications: We are certified by industry-leading organizations, demonstrating our commitment to quality and customer satisfaction.
Our Commitment
At Auto Estates, we are committed to building lasting relationships with our customers. We believe in transparency, integrity, and providing a positive and enjoyable car buying experience. Our courteous and experienced staff is always available to assist you and answer your questions.
Customer Service and Sales Experience
The reviews for this dealership are mixed, with one reviewer raving about their experience and two others having a severely negative experience.
One reviewer, Ausinette R, gave the dealership 5 stars and praised their AMAZING customer service, stating that they helped them find the best vehicle at an affordable price. They also appreciated the dealer's assistance with inspections and maintenance issues. Additionally, Ausinette mentioned that the staff was personable, generous, and trustworthy, which made their overall experience a success.
On the other hand, two reviewers, Alexis Z and Shipra C, both gave the dealership 1 star and reported having a terrible experience. They both mentioned that the sales staff was unprofessional and rude, with Alexis stating that the staff insulted her and lied to her about the bank payment for her old vehicle. Shipra, meanwhile, reported being hung up on by the salesperson when she made an offer below the asking price, and was even told "are you on drugs" twice.
Key Issues and Common Concerns
The main issues reported by the negative reviewers include poor customer service, unprofessional behavior, and dishonesty. The positive reviewer, on the other hand, highlighted the dealership's excellent customer service, affordability, and willingness to assist with maintenance issues.
Be the first to review Statesman Mortgage.
Write a Review
